Basic Qualifications:
• 2 or 3 years in a customer-facing organization;
• Exceptional organizational and analytical skills;
• Excellent communication and presentation skills;
• Ability to analyze and utilize data to drive insights and adoption strategies for client accounts;
• Process-oriented mindset;
• Ability to make timely decisions and have sound judgment;
• Presents very organized and structured thinking for planning and execution purposes;
• Experience in establishing and growing junior to senior level relationships abd being seen as a trusted advisor;
• Ability to collaborate within internal, cross-functional and cross-cultural teams (e.g. product management, other customer success team members, customer support, sales and operations) to deliver effective solutions to customers;
• Utilize forward thinking to implement creative ways to solve complex customer challenges;
• Strong individual contributor with a commitment to the customer.
Backgrounds in (not listed in a specific order):
• Account Management
• Management Consulting
• Project Management
• Training/ Teaching
• Implementation Management
• Customer Support (Live Chat and Email but not call center)
• Digital Marketing
• Sales
Key Traits of a Customer Success Manager (listed based on importance):
• Trusted advisor;
• Passionate/ excited for new, emerging technologies;
• Creative problem solver;
• Willingness to learn;
• Clear communicator (written and spoken);
• Relationship builder;
• Analytical/ Critical thinker;
• Tech-savvy.
Primary work Location: Ho Chi Minh, Vietnam with regular travel within Asia
• 2 or 3 years in a customer-facing organization;
• Exceptional organizational and analytical skills;
• Excellent communication and presentation skills;
• Ability to analyze and utilize data to drive insights and adoption strategies for client accounts;
• Process-oriented mindset;
• Ability to make timely decisions and have sound judgment;
• Presents very organized and structured thinking for planning and execution purposes;
• Experience in establishing and growing junior to senior level relationships abd being seen as a trusted advisor;
• Ability to collaborate within internal, cross-functional and cross-cultural teams (e.g. product management, other customer success team members, customer support, sales and operations) to deliver effective solutions to customers;
• Utilize forward thinking to implement creative ways to solve complex customer challenges;
• Strong individual contributor with a commitment to the customer.
Backgrounds in (not listed in a specific order):
• Account Management
• Management Consulting
• Project Management
• Training/ Teaching
• Implementation Management
• Customer Support (Live Chat and Email but not call center)
• Digital Marketing
• Sales
Key Traits of a Customer Success Manager (listed based on importance):
• Trusted advisor;
• Passionate/ excited for new, emerging technologies;
• Creative problem solver;
• Willingness to learn;
• Clear communicator (written and spoken);
• Relationship builder;
• Analytical/ Critical thinker;
• Tech-savvy.
Primary work Location: Ho Chi Minh, Vietnam with regular travel within Asia