Diesel Pro Power  |  Miami, FL (In-Person)  |  Full-Time  |  Mon–Fri, 8:00 AM – 5:00 PM

• $20–21/hour base pay - Full-time, stable position
• Monthly performance bonus
• Top performers can realistically earn approximately $50,000–$55,000+ annually
• Employer-paid medical insurance
• Employer-paid dental and vision insurance
• Employer-paid life insurance
• Paid time off 
• Paid company holidays
• Access to additional voluntary benefits through TriNet
• Long-term growth path into sales 

 

You are the front line of inbound revenue at Diesel Pro Power, a Miami-based global marine diesel parts company serving customers in over 180 countries. When our customers have a vessel down or equipment out of service, every minute matters. Your job is to make sure no opportunity gets missed.

 

Your responsibility is simple:

• Respond fast
• Filter the noise
• Route correctly
• Protect opportunities from getting missed

 

You will handle:

• Inbound calls
• Web leads
• Inbound chats
• Abandoned carts
• Customer follow-up activity

 

You will also protect sales reps from:

• Non-sales calls
• Unsupported-product inquiries
• Low-value interruptions

 

This is NOT a traditional customer service role. You are NOT responsible for closing sales, quoting pricing, technical troubleshooting, or extended customer conversations.

 

This is a fast-paced, repetitive, structured, performance-measured operational role.

 

• Answer inbound calls immediately
• Respond to new leads quickly
• Transfer customers live to the correct specialist
• Filter non-sales calls and unsupported-product inquiries away from sales reps
• Handle inbound chats and customer inquiries
• Follow up on abandoned carts
• Make post-delivery customer follow-up calls
• Request Google reviews and referrals
• Log all activity in HubSpot
• Keep the inbound queue moving throughout the day

 

Required:

• 2+ years of high-volume phone experience (call center, reception, sales support, or similar)
• Comfortable on the phone for the majority of the workday
• Strong organizational habits and ability to multitask under pressure
• Reliable, punctual, and consistent

Preferred:

• Experience with HubSpot or another CRM
• Bilingual English/Spanish
• Background in sales support, lead routing, or customer-facing operations

 

Performance bonuses are based on response speed, missed lead prevention, protecting rep selling time, correct call filtering, follow-up completion, and operational consistency.

 

Employees track performance through response-time dashboards, missed-lead reports, HubSpot activity logs, and manager feedback.

 

Performance Level	Monthly Bonus
Strong Performance	$500
Very Strong Performance	$750
Elite Performance	$1,000+

 

 

Good Fit If You:	Not a Good Fit If You:
Move quickly without getting overwhelmed	Prefer slow-paced environments
Are comfortable on the phone most of the day	Dislike repetitive operational work
Like fast-paced, structured environments	Talk excessively on calls
Naturally work with urgency	Overanalyze simple situations
Stay focused during repetitive tasks	Dislike accountability or measurable performance
Are coachable, competitive, and reliable	Need constant variety or stimulation
Want long-term growth opportunities	Want a traditional sales or service role

 

Every missed call can mean a lost customer. Every delayed response can mean a lost sale. Your job is to protect inbound revenue opportunities and keep sales reps focused on selling. You help keep the revenue engine moving.

 

Attach your resume and include a short paragraph answering this one question:

"Describe how you handle a high volume of repetitive tasks while managing competing priorities — and what draws you to this type of work."

We read every response. This is how you stand out.