The MES Technical Writer will serve as a key shared resource between the Division of Health Benefits (DHB) and the Information Technology Division (ITD). This role is responsible for developing, editing, and maintaining comprehensive technical and business documentation that supports Medicaid Enterprise System (MES) projects. The writer will work closely with cross-functional stakeholders to ensure documents are clear, accurate, and aligned with both state and federal regulatory requirements.
Key Responsibilities:
- Develop and maintain technical and business documentation for federal and state programs, ensuring clarity, accuracy, and compliance with regulatory standards.
- Collaborate with project teams, subject matter experts (SMEs), and business stakeholders to gather and validate information.
- Create a variety of documentation types including:
- RFPs, RFIs, Contracts
- Advanced Planning Documents (APDs)
- User Guides, Training Materials, and Technical Requirements
- Translate complex technical concepts and processes into clear, user-friendly language tailored to a diverse audience.
- Organize material and complete writing assignments in accordance with agency standards for order, style, clarity, conciseness, and terminology.
- Coordinate document reviews, track revisions, and incorporate stakeholder feedback promptly.
- Ensure all documentation is error-free, consistent, and aligned with quality and branding guidelines.
- Support project teams in preparing materials for audits, compliance reviews, and stakeholder presentations.
- Maintain a centralized documentation repository and version control for all written materials.
Basic Qualification:
- 7 + years of strong technical writing and editing skills, with demonstrated proficiency in creating and maintaining technical documentation.
- 7 + years excellent organizational, communication, and collaboration skills, with the ability to engage with both technical and non-technical stakeholders.
- Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and SharePoint for documentation and collaboration.
- Ability to write clearly and concisely with excellent grammar and communication skills.
- 7 + years experience working with state government or public sector health and human services programs.
- Proven ability to adapt to shifting priorities, deadlines, and work under pressure, maintaining a balance between organizational and stakeholder needs.
- Ability to effectively proofread and quality-check documentation for content, clarity, and formatting accuracy.
- Demonstrated hands-on technical writing experience in complex IT or healthcare environments.