We are accepting resumes for Senior Network Operations Center (NOC) Engineers to become an integral part of our team.

Essential Duties And Responsibilities

• Work with clients and other team members to resolve issues
• Ability to be on call and part of the escalation team as needed
• Implement local area networks (LAN), wide area networks (WAN), intranets, extranets, and other data networks
• Develop and execute test plans to check infrastructure and system performance
• Perform network modeling and analysis
• Perform additional duties as needed

Supervisory Responsibilities

This position does not have direct supervisory responsibilities but may function as a technical lead if complicated installations require the assistance of a helper or intern.

Required Skills:

• Good phone answering and customer support skills
• Ability to enter information on web forms
• Familiar with common network management and troubleshooting tools (e.g. ping, traceroute)
• Can evaluate remote customer sites against a checklist criteria to perform a site survey
• Can maintain proper inventory management of equipment coming in, equipment going out, asset tags, and vehicle resupply
• Can disconnect departing customer equipment and return to inventory (decommission site)
• Basic ability to analyze and troubleshoot Juniper or Mikrotik router configurations; experience with Adtran and Cisco, a plus
• Basic familiarity with SIP, IP, ATAs, Linux system administration
• Ability to evaluate site needs vs site requirements in advance of installation (site survey)
• Ability to connect equipment onsite to activate new customer (site install)
• High familiarity with IPv4, IPv6, OSPF, BGP, and MPLS/LDP
• Can troubleshoot and design complex router configurations; emphasis on Juniper and Mikrotik configurations
• Skilled in ensuring best practices for securing network devices
• Working knowledge of Quality of Service in a Voice Over IP environment
• Skilled with Network Management tools (Monitoring, flow analysis, graphing)
• Ability to communicate well with telecommunications carriers for circuit provisioning and troubleshooting
• Experience with microwave networking preferred but not required
• Can independently identify areas needing improvement or change and bring to management’s attention
• Can participate in the planning process for long-term company goals

Additional Qualifications

• Previous experience in networking, IT, or other related fields
• Familiarity with architectural specifications
• Familiarity with researching communication networks
• Strong troubleshooting and critical thinking skills
• Strong attention to detail