We are accepting resumes for Managed IT Support Technician (Lv. 2) to join our dynamic team. In this multifaceted role, you will not only provide expert technical support to our clients but also play a crucial role in improving our service delivery processes. You will act as a subject matter expert (SME) in various IT technologies and contribute to the design and implementation of new solutions and workflows.
Responsibilities:
- Provide high-quality technical support:
- Diagnose and troubleshoot a wide range of IT issues, including but not limited to:
- Desktop/laptop support (hardware and software)
- Network connectivity issues
- Server administration
- Cloud service management (AWS, Azure, etc.)
- Security assessments and remediation
- Remotely and on-site support for clients
- Proactively monitor and maintain client systems
- Document all support activities and resolutions in the ticketing system
- Diagnose and troubleshoot a wide range of IT issues, including but not limited to:
- Act as a subject matter expert:
- Stay current on the latest IT technologies and best practices
- Share knowledge and expertise with other team members
- Provide technical guidance and mentorship to junior technicians
- Contribute to process improvement:
- Identify areas for improvement in service delivery processes
- Design and document new workflows and procedures
- Participate in the development and implementation of new service offerings
- Analyze support data to identify trends and areas for improvement
- Client communication:
- Communicate technical information to clients in a clear and concise manner
- Build and maintain strong relationships with clients
- Proactively address client concerns and ensure their satisfaction
Qualifications:
- 3+ years of experience in IT support or a related field
- Strong understanding of Windows and macOS operating systems
- Experience with networking concepts (TCP/IP, DNS, DHCP)
- Proficiency in troubleshooting and resolving common IT issues
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work independently and as part of a team
- Strong customer service orientation
- Experience with scripting or automation tools (e.g., PowerShell, Python) is a plus
- Certifications such as CompTIA A+, Network+, or Security+ are a plus
Benefits:
- Competitive salary and comprehensive benefits package
- Paid time off and holidays
- Professional development opportunities
- Opportunities for growth and advancement
- Collaborative and supportive work environment
Equal Opportunity Employer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.