Summary

We are seeking Network Operations Center (NOC) Engineers to become an integral part of our team.

Essential Duties And Responsibilities:

• Work with clients and other team members to resolve issues
• Ability to be on call and part of the escalation team as needed
• Implement local area networks (LAN), wide area networks (WAN), intranets, extranets, and other data networks
• Develop and execute test plans to check infrastructure and system performance
• Perform network modeling and analysis
• Perform additional duties as needed

Supervisory Responsibilities

This position does not have direct supervisory responsibilities but may function as a technical lead if complicated installations require the assistance of a helper or intern.

Required Skills and Abilities: 

• Good phone answering and customer support skills
• Ability to enter information on web forms
• Familiar with common network management and troubleshooting tools (e.g. ping, traceroute)
• Can evaluate remote customer sites against a checklist criteria to perform a site survey
• Can maintain proper inventory management of equipment coming in, equipment going out, asset tags, and vehicle resupply
• Can disconnect departing customer equipment and return to inventory (decommission site)
• Basic ability to analyze and troubleshoot Juniper or Mikrotik router configurations; experience with Adtran and Cisco, a plus
• Basic familiarity with SIP, IP, ATAs, Linux system administration
• Ability to evaluate site needs vs site requirements in advance of installation (site survey)
• Ability to connect equipment onsite to activate new customer (site install)

Additional Qualifications

• Previous experience in networking, IT, or other related fields
• Familiarity with architectural specifications
• Familiarity with researching communication networks
• Strong troubleshooting and critical thinking skills
• Strong attention to detail