Denver-based Faction® empowers customers by giving them maximum control in an unmatched hybrid & multi-cloud environment that performs like on-prem, scales like public, and connects them like never before. Faction® is a Platinum-level NetApp Service Provider, Premier Partner in the VMware® Cloud Provider Program (VCPP) and an early access partner for VMware Cloud on AWS. Faction® has SOC 1 & 2, HIPAA compliant and PCI capable cloud nodes in 7 geographies across North America, and 2 in EMEA.


Position Description:

Faction is seeking an extremely talented Network Engineer who has expert experience in cloud networks and virtual infrastructure, with a proficient understanding of VMWare products that approaches solutions with an “automation first” mentality.


The ideal candidate must be able to work independently and intelligently, function well in a team environment, and display excellent communication skills. Our Network Engineers are responsible for resolving complex service issues, support engineering services to partner teams and assisting with the implementation of complex projects. This role is a key position in maintaining our network infrastructure in multiple datacenters and will be called upon to resolve high level technical issues.


Principle Activities:

        Perform management and maintenance operations on Factions network

        Utilize ITIL process when implementing changes.

        Act as a support escalation point to

o   1) fulfill client service requests and deliver world-class client service

o   2) troubleshoot and remedy reported service issues

        Collaborate with Faction internal and external clients to plan and execute infrastructure upgrades while ensuring 100% service uptime

        Migrate existing processes to sustainable and repeatable automated processes

        Work closely with other Senior Engineers to provision services for new and existing clients

        Mentor and train first level support staff

        Enhance operational support processes

        Maintain and create design documentation, enhance operational support systems

        Review and act upon infrastructure capacity and performance trends



        Fast paced, SLA-bound service provider environment

        Breadth of technologies supported

        High density cloud environment

        Operationally demanding schedule with on-call duties

        Activities are highly visible and paramount to client satisfaction


Required Qualifications

        5+ years experience as a Network Engineer, preferably at a service provider

        Excellent data communications experience including:

o   IP routing (BGP / OSPF)

o   Firewall technology and IPSEC VPNs

o   Spanning tree and VLAN trunking

        Ability to work independently and execute tasks with minimal guidance

        Hands on experience with performance managing and monitoring a mission critical MPLS/VPLS network backbone in a heterogeneous environment

        Ability to work independently and execute tasks with minimal guidance

        World-class client service skills

        Self-starter with a demonstrative history of excellent communication and time management skills

        Lifting and exerting up to 50 lbs of force


Preferred Qualifications

        Bachelor of Science from an accredited university

        CCNP or JNCIS certification

        Aptitude to learn and support a multi-tenant cloud infrastructure

        Experience supporting Brocade network hardware (CER, VDX and TurboIron)

        Experience supporting Juniper network hardware

        Experience with Cisco UCS

        Experience with TRILL, VPLS, QnQ protocols

        Experience following ITIL best practices

        Knowledge of VMware Products

        Amazon Certified SysOps Administrator

        Vmware Certified Professional

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