Massive private cloud nodes. Smart, tech-savvy clients. Intense challenges and amazing opportunities. Can you lead product development at one of the fastest growing and innovative private cloud providers in the country?


Faction is a leading managed services provider for VMware Cloud on AWS, including disaster recovery and production deployments, and a provider of attached storage to VMware Cloud on AWS. Faction helps customers migrate to multi-cloud, powered by patented technology that provides low latency, high throughput connections to all the major clouds, including AWS, Azure and Google Cloud Platform. Faction’s private and multi-cloud platforms give clients the ability to move, access, scale and protect data between clouds, without the fear of cloud lock-in. Faction is recognized as an Advanced AWS Consulting Partner and VMware Premier Cloud Provider.


Position Description:

Faction is seeking an extremely talented Senior Client Deployment Engineer who has advanced experience in cloud and virtual infrastructure, with a solid understanding of network and storage. Our Senior Client Deployment Engineers are responsible for implementing complex projects within assigned accounts, resolving escalated service issues, act as SME for other engineers to resolutions, and manage a portfolio of Faction Managed Services clients post migration. This role is a key position within the Managed Services department and will be called upon to resolve the highest level technical issues.


The ideal candidate must be able to work independently, function well in a team environment, be able to prioritize to meet project deadlines, exhibit the fundamentals of true ownership and display excellent communication skills. The candidate needs to be self-confident, a hands-on and eager to learn type, outgoing and customer service-oriented, and is comfortable working closely with Sales, Product Management and development teams.


Principal Activities:

      Architect and implement complex systems infrastructure builds and changes to existing environments while ensuring 100% uptime

      Ownership of related subject matter systems including capacity, risk and performance management

      Create and maintain design documentation and enhance operational support systems and processes

      Collaborate with Faction clients to execute service changes to their cloud environments

      Mentor and train junior support staff

      Develop and support collaboration with engineering, operations and other key stakeholders through the full life cycle of our solutions

      Contribute to incident response with focus on restoration of service, followed by root cause analysis and permanent resolution

      Collaborate on implementation of test protocols and procedures while applying high level of technical knowledge as well as troubleshooting and debugging skills to avoid and eliminate problems

      Standardize and automate change, validation, and deployment processes to increase efficiency and reduce risk, complexity, waste and cost

      Proactively monitor capacity and performance management measures and activities to support business growth and demand

      Keep up with industry trends and effectively adapt to demands to rapidly evolving technologies



      Fast paced, SLA-bound service provider environment

      Breadth of technologies supported

      High density cloud environment

      Availability to be called on as a senior escalation resource during or after hours

      Activities are highly visible and paramount to client satisfaction


Required Qualifications:

      Bachelor's degree in Computer Science, Engineering, Information Technology or equivalent related work experience required

      5+ years in designing, implementing and supporting enterprise virtualization and storage solutions; including but not limited to Cisco UCS, VMware vSphere, EMC storage arrays and data protection solutions

      5+ years in the implementation of cloud technologies and an understanding of SAAS, PAAS, DRaaS, and IAAS models (AWS preferred)

      5+ years of experience leading data backup and recovery systems administration

      Demonstrated experience authoring and automating tasks using scripting technologies required (i.e. Perl, PowerShell, Python, TCL/TK, Ruby)

      Demonstrated knowledge and experience of engineering virtual environments including design, sizing, capacity planning and performance tuning

      Established understanding of complex systems and comprehensive knowledge of multiple technical disciplines; storage, compute and network

      Excellent written and verbal communication; able to communicate complex technical information to all stakeholders

      Excellent communication and time management skills

      World-class client service skills


Preferred Qualifications:

      Experience following ITIL best practices

      Execution of Product Development Life Cycle methodology

      Experience working with Agile Methodologies

      Amazon Certified SysOps Administrator

      VMware Certified Professional (VCP-NV)


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