The Company - Faction:

Denver-based Faction® empowers customers by giving them maximum control in an unmatched hybrid & multi-cloud environment that performs like on-prem, scales like public, and connects them like never before. Faction® is a Platinum-level NetApp Service Provider, Premier Partner in the VMware® Cloud Provider Program (VCPP) and an early access partner for VMware Cloud on AWS. Faction® has SOC 1 & 2, HIPAA compliant and PCI capable cloud nodes in 7 geographies across North America as well as the UK. Join the Faction revolution!


Position Description:

Channel Sales Operations Analysts at Faction must have a minimum of 3-years prior history of developing and managing processes and partner relationships, enabling partners via a Partner Portal, and ensuring accurate and efficient order processing


This is an opportunity to build and enhance the Faction Alliance and Channel partner community through managing and monitoring our Deal Desk. You must be comfortable developing and managing processes to build, deploy, and run a deal desk as well as a partner portal. You must have an understanding of the partner business model, and how to support deal registration.


Principal Activities:

     Enabling a Channel of productive Faction Alliance and Channel Partners, resellers, MSPs and agents.

     Creating and managing a deal desk to act as a clearing house for contracts, price quotes and orders for Alliance and Channel partners.

     Working with multiple internal and external departments to assist in processing contract orders and documentation

     Coordinates activities throughout Sales Cycle and Ordering Process

     Establishing, defining and implementing the Faction Partner portal to support deal registration and deliver access to Faction product training materials

     Managing the Faction Partner sales enablement portal for product training and deal registration

     Proactively communicating accurate forecast with Sales Management



     Functioning within a fast-paced start-up environment, requiring frequent change

     Requires an investment in time and energy around improving communications with partners

     Activities are highly visible and paramount to customer satisfaction

Required Qualifications:

     Three plus years in a Sales Operations/Support position

     $$ Motivated with a Desire to Win

     Must responsibly and ethically represent Faction

     Experience with Enterprise-Caliber CRM (

     Proficiency with MS PowerPoint, Excel

     Accuracy, attention to detail and excellent follow-up skills

     Bachelor’s Degree

Preferred Qualifications:

     MBA from an accredited university

     Possess an understanding of Cloud, IaaS and Virtualization

     Specific sales and technology skills related to NetApp, VMware, EMC, Dell, AWS and other public cloud providers

     VMware VSP certification

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