Smart, tech-savvy clients. Intense challenges and amazing opportunities. Can you support infrastructure systems using the latest in DevOps tools and practices at one of the fastest growing and innovative private cloud providers in the country?


Faction, Inc. is a leader in deploying cloud infrastructure at scale. We are a profitable, venture-backed, rapidly-growing provider of private, hybrid-, and multi-cloud infrastructure. We design and deploy compute, storage, networking, and services for clients who need infrastructure at significant scale, driving those economies of scale to benefit our service provider and enterprise clients. We consult with our client on a variety of cloud migration and transformation efforts, and assist them in making the most of cloud infrastructure with a variety of managed services.


Position Description:

Faction is seeking an extremely talented Systems Engineer II who has expert experience in cloud and virtual infrastructure, with a proficient understanding of VMWare products that approaches solutions with an “automation first” mentality.


The ideal candidate must be able to work independently and intelligently, function well in a team environment, and display excellent communication skills. Our Systems Engineer II are responsible for resolving complex service issues, support engineering services to partner teams and assisting with the implementation of complex projects. This role is a key position in maintaining our systems infrastructure in multiple datacenters and will be called upon to resolve high level technical issues.


Principle Activities:

      Act as a support escalation point to

o   1) fulfill client service requests and deliver world-class client service

o   2) troubleshoot and remedy reported service issues

      Collaborate with Faction clients to plan and execute infrastructure upgrades while ensuring 100% service uptime

      Migrate existing processes to sustainable and repeatable automated processes

      Extend and create infrastructure-as-code solutions leveraging Terraform and Ansible

      Work closely with other Senior Engineers to provision services for new and existing clients

      Mentor and train first level support staff

      Enhance operational support processes

      Maintain and create design documentation, enhance operational support systems

      Review and act upon infrastructure capacity and performance trends



      Fast paced, SLA-bound service provider environment

      Breadth of technologies supported

      High density cloud environment

      Operationally demanding schedule with on-call duties

      Activities are highly visible and paramount to client satisfaction


Required Qualifications

      One+ years DevOps experience with Terraform, cloudformations, ansible and programing languages. (Python, powershell, etc. and GIT) 

      Two+ years experience as a support engineer, preferably at an IT service provider in a heterogeneous environment

      Hands on experience supporting, provisioning and maintaining heterogeneous platforms as well as VMware vSphere

      Ability to work independently and execute tasks with minimal guidance

      World-class client service skills

      Self-starter with a demonstrative history of excellent communication and time management skills

      Lifting and exerting up to 50 lbs of force


Preferred Qualifications

      Bachelor of Science from an accredited university

      Aptitude to learn and support a multi-tenant cloud infrastructure

      Experience following ITIL best practices

      Execution of Product Development Life Cycle methodology

      Experience working with Agile Methodologies

      Knowledge of VMware Products

      Amazon Certified SysOps Administrator

      Vmware Certified Professional


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