Do you want to help make healthcare more effective and affordable for everyone?  That’s our mission at Codoxo.  The U.S. spends more on healthcare than any other country in the world, but not all of the $3.8 trillion goes to real patient care. A significant portion, up to 10% or $380 billion, is lost to fraud, waste, and abuse.

Codoxo’s patented artificial intelligence technology helps healthcare companies and agencies identify and act quickly to control costs.  Codoxo now has six AI-powered applications that help every department across health insurance payers proactively bring down costs and reduce fraud, waste, and abuse – so more dollars go toward patient care.

Description:

Reporting to the VP of Customer Success, the Healthcare Provider Customer Service Specialist will be responsible for making outbound (and receiving inbound calls) to healthcare providers such as physicians, clinics, and hospitals.  The ideal candidate will have experience working with healthcare providers, providing excellent customer service, and have the ability to think on your feet. 

Key Responsibilities Include:

·       Make outbound calls to, or receive inbound calls from, healthcare providers.

·       Send emails or faxes to providers.

·       Log the call or outreach activity into Codoxo’s database or other databases as needed.  

·       Achieve set goals and targets for call volumes, company targets, and customer satisfaction.

·       Collaborate with other departments such as Codoxo’s Customer Success, Security, Product, and Engineering teams.

·       Maintain a positive and professional attitude while on the phone with providers.

·       Follow company policies and procedures regarding call scripts, data entry, and confidentiality of information.

·       Continuously improve knowledge of healthcare products and services offered by the company.

Qualifications:

·       Minimum of 12 months of healthcare call center experience; provider communication preferred.

·       High school diploma or equivalent (GED).

·       Technical ability - must have good knowledge of navigating and searching websites.

·       General knowledge of health plans and provider networks is preferred.

·       Prior experience in a call center or customer service role.

·       Strong verbal and written communication skills, with the ability to explain complex information in simple terms and provide long-term relationships with providers.

·       Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.

·       Proficient in Microsoft Office Suite and experience using customer relationship management (CRM) or other software.

·       Knowledge of healthcare products, services, and regulations is a plus.

·       Ability to work independently and as part of a team in a fast-paced and high-call environment.

·       Willingness to work during business hours, 8 am-8 pm EST as needed based on the provider’s business hours’ time zone.

·       Excellent interpersonal and communication skills include build rapport, active listening, patience, empathy, positive attitude, adaptability, flexibility, and professional demeanor.

We are an Equal Opportunity Employer:

Codoxo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  This policy applies to all terms and conditions of employment.