The Role:

The Loss Prevention Internal Investigator is responsible for identifying, investigating, and resolving internal theft, fraud, policy violations, inventory shrink, and other asset protection concerns. This role partners closely with Operations, Human Resources and law enforcement when appropriate to protect company assets, support a safe work environment, and ensure investigations are conducted professionally, ethically, and in accordance with Century21 NYC policies.

Responsibilities

• Conduct confidential investigations into suspected internal theft, fraud, cash handling irregularities, inventory discrepancies, policy violations, and other misconduct.
• Review surveillance footage, point-of-sale data, exception reports, access logs, inventory records, and other business information to identify trends, patterns, and potential risks.
• Interview employees, witnesses, and other relevant parties using professional, ethical, and non-confrontational investigative techniques.
• Prepare clear, accurate, and timely investigation reports, case summaries, evidence files, and documentation for management, Human Resources, and law enforcement as needed.
• Maintain proper chain of custody for evidence and ensure all investigative materials are handled securely and confidentially.
• Partner with department management team to identify high-risk areas and recommend corrective actions to reduce shrink and prevent future losses.
• Assist with recovery efforts, restitution documentation, disciplinary recommendations, and case closure procedures in alignment with company policy.
• Build effective relationships with local law enforcement, prosecutors, and external investigative partners when cases require escalation.
• Provide coaching, awareness, and training to employees and leaders on theft prevention, fraud indicators, reporting procedures, and asset protection best practices.

 

 

Required Qualifications

• Applicable college degree in a related field.
• Minimum of 2–4 years of experience in loss prevention, asset protection, internal investigations, retail operations, or a related investigative role.
• Knowledge of investigative procedures, interview techniques, evidence handling, fraud indicators, inventory controls, and shrink reduction strategies.
• Ability to conduct confidential investigations with professionalism, discretion, objectivity, and sound judgment.
• Strong written and verbal communication skills, including the ability to prepare accurate reports, case summaries, and documentation.
• Proficiency with surveillance systems, point-of-sale reporting, exception reporting, Microsoft Office applications, and basic data analysis tools.
• Ability to work independently, manage multiple cases, meet deadlines, and follow company policies and legal requirements.
• Availability to work a flexible schedule, including evenings, weekends, holidays.