THE ROLE   
As the Senior LP Manager, you will drive sales and profits thru leading all Safety & Loss Prevention activities in the Store, Corporate Offices, including any additional assigned responsibilities in accordance with company(s) policies and procedures.

 

ESSENTIAL FUNCTIONS

 

TEAM DEVELOPMENT-

  • Interviews, Hires, and Trains Loss Prevention talent for the store and corporate teams. Ensure loss prevention teams are following all Loss Prevention directives, policies and procedures.
  • Frequently walks all areas of responsibility and coaches in the moment.
  • Frequently conducts developmental conversations with direct and indirect teams provide shrink & safety communications.

 

INTERNAL & EXTERNAL INVESTIGATIONS-

  • Proactively identify potential acts of theft and fraud by observing team member and customer activity, reviewing exception reports, red flag audits, cash reconciliation reports, using all company investigative tools, and investigating all referrals.
  • Partners with appropriate human resource department to interview team members suspected of theft or other policy violations in accordance with company policy. Properly document all stages.
  • Reviews and ensures all Loss Prevention documentation is complete, timely, accurate and is maintained per company policy and procedure for each individual area of responsibility.
  • Communicates external theft trends to store and corporate teams. Partner with external retailers or other parties as needed to identify Organized Retail Crime (ORC) groups and patterns.
  • Attends criminal hearings (resulting from shoplifting or other LP cases) as required by NYC/State and update files as required.
  • Creates and maintains a relationship with local law enforcement and government officials.
  • Follows & Understands state & city laws and regulations regarding all loss prevention activity and licensing.

 

SHRINK & SAFETY –

  • Develop & execute a shrink reduction strategy (SAC Program)
  • Develop and manage a separate and distinct safety program. Create & implement safety programs and test regularly.
  • Maintain full oversight of OSHA compliance, including administration and accurate recordkeeping of OSHA safety regulations and required documentation such as the OSHA 300 log and related reporting.
  • Lead a Monthly Shortage & Safety Awareness Mtg.
  • Tailor Loss Prevention direction to the needs of the store and create new ways to educate and motivate store & corporate teams to focus on shrink prevention and safety.
  • Ensure audits are conducted regularly. Develop a best practice for tracking & scoring audits, also identifying and following up on any shrink or safety issue that is identified. Ensure store loss prevention team conducts same audit to verify findings.
  • Ensure all Loss Prevention equipment is maintained and working properly. React quickly to any call outs from store on all equipment and safety issues.
  • Ensure appropriate physical access controls for all locations. Maintain all keys, codes, badges and other systems.

 

TAKES ACCOUNTABILITY-

  • Holds teams accountable for performance. Celebrating wins and empowering individuals to take responsibility for their work and pride in accomplishments.
  • Lead and execute the Century 21 mid-year and annual review process and any additional assigned reviews. Conduct ongoing talent analysis of executives and team members to establish career progression plans that supports our core value of “Grow”
  • Owns responsibility for Loss Prevention payroll and maintaining expenses within a budget.
  • Owns Shrink results in the store.

 

OTHER-

  • Create strong partnerships with all leadership in the store, on the corporate team, and our partners that do business with us, such as, ASG Equities, and our 3PLs (DGA, Cash Services, DC, etc.)
  • Be the first on call for emergency responses.
  • Other duties as assigned. 

 

 QUALIFICATIONS

  • Minimum of 3-5 years of Loss Prevention Management experience with Big Box, Department Store, or Specialty Store experience. 
  • Results oriented, passionate, and shows a strong sense of urgency.
  • Strong analytical skills
  • Microsoft office and ability to create reports.
  • Ability to build partnerships with all levels of the organization.
  • Ability to train, motivate, and mentor.
  • Demonstrates strong leadership, interpersonal, and communications skills.
  • Demonstrates analytical and problem-solving skills.
  • Commitment to exemplifying the Century 21 Core Values.

Schedule:  A flexible work schedule will be required with 1-2 nights per week.

 

COMPENSATION

$105,000 - $115,000/Annual
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

 

WORKING CONDITIONS

Location: Onsite The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Century 21 NYC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.