The Director of Client Services will be the initial point of contact for all team members when it comes to expanding existing client relationships or campaign management. They will work with clients to understand their business needs and mentor team members in developing multi-channel solutions. They will participate in all high-level strategic discussions and planning initiatives and serve as an ally to clients. The Director of Client Services should possess impeccable relationship skills, can partner with Executives, and marketing and product teams to overcome any obstacle for the client.
We are looking for someone who can lead by example, is hands
on, driven, nimble and most of all has agency experience within a solutions
- Knowledge and experience with digital and traditional marketing channels.
- Strategic thinker with a focus on solutions rather than products.
- Problem solver and trusted advisor status with client counterparts.
- Ability to deescalate difficult situations.
- Ability to lead a team of people. Inspire, mentor and grow talent.
- Adapt to constant change and evolution with both the industry and client needs.
- Financial understanding of budgets, channel management and goal achievement.
· Communicate with strategic client contacts on a regular basis to discuss campaign health, opportunities and next steps.
· Establish a rapport with key client contacts by developing long-term relationships.
· Expand existing client relationships while maximizing profitable opportunities.
· Mentor and guide client services team members to build strong and trusting client relationships, excellence in delivery and proficiency.
· Keep current on industry trends, news and happenings and distribute to relevant team members.
· Shape concepts into solutions and programs to best achieve client goals.
· Direct writing of creative briefs and proposals managed by the client services team members.
· Partner with internal counterparts to maximize opportunities and growth potential.
What we offer:
· Very competitive pay packages based on experience
· Medical, dental, and vision plans
· Domestic partner benefits
· 401(k) with match
· Flexible work schedules
· Frequent Social and Community Events
· Annual retreat in Clearwater Beach, FL and events built around team building
Sparkroom is a leader in performance marketing, providing fully transparent, analytics-based strategies that achieve challenging marketing objectives. Sparkroom provides both marketing services and marketing software, allowing for improved efficacy of data-based marketing campaigns. The Sparkroom Marketing Services team focuses on the management of media plans that incorporate a variety of performance-driven channels. Sparkroom Marketing Software integrates marketing data, automates processes based on performance and provides robust, multidimensional reporting and analytics. To learn more about Sparkroom, go to Sparkroom.com.
About Digital Media Solutions
Founded by a team of lifelong athletes, Digital Media Solutions (DMS) is an industry leader in providing end-to-end customer acquisition solutions that help clients win in their business ventures and realize their marketing goals. The company’s set of proprietary assets and capabilities in the world of performance marketing, business intelligence and operations consulting allow clients to meticulously target and acquire the right customers. DMS relentlessly pursues flawless execution for top brands within highly complex and competitive industries including mortgage, education, consumer solutions, financial services, health and careers. DMS continues to experience explosive year-over-year growth, with continuous recognition on the Inc. 5000 list in 2014, 2015 and 2016 and a #5 ranking on the 2015 Florida Fast 100. Named one of America’s “Best Places to Work” in 2017 by Inc. Magazine, DMS brings together some of the industry’s most knowledgeable people, efficient processes and sophisticated technology across the digital and marketing spectrum. For more information about DMS and its vertical-specific brands including Best Rate Referrals and Sparkroom, visit www.thedigitalmediasolutions.com. Keep up with DMS news on Twitter at @dmsgrp and connect with us on LinkedIn at www.linkedin.com/company/digital-media-solutions-group.