Who We Are: 
Guidesly is revolutionizing the outdoor recreation industry by connecting guides and instructors to their guests through innovative SaaS platforms and mobile applications. As a dynamic start-up rooted in a culture of hard work and innovation, we leverage AI technologies to empower outdoor guides and help them grow their businesses. 

What you’ll do: 
As a Guide Support Representative, you will play a critical role in fostering product adoption, training, and increasing utilization among our guides and instructors. Reporting to the Guide Success Manager, you will provide hands-on support, deliver engaging training sessions, and proactively be a resource for guides navigating our SaaS tools. This role requires a deep understanding of the fishing and hunting industries, a passion for helping small businesses thrive, and a willingness to travel intermittently for live events and training. 

Key Responsibilities: 

Product Support & Adoption: 

  • Act as the primary point of contact for guides using our platforms, ensuring they have the tools and knowledge to succeed. 

  • Collaborate with the product team to provide feedback and improve the user experience. 

  • Be responsible for new guide onboarding success, driving key performance metrics for product adoption, and maximizing platform utilization through both outbound and inbound engagement activities. 

Training & Enablement: 

  • Design and deliver in-person and virtual training sessions tailored to the needs of outdoor recreation guides. 

  • Develop user guides, FAQs, and training materials to support product usage, increase guide engagement and build community. 

  • Travel as needed to provide live on-site training and support at events or guide meetups. 

Industry Expertise & Advocacy: 

  • Build strong relationships with guides by speaking their language and understanding their unique challenges. 

  • Act as an advocate for the guide community within Guidesly, ensuring their needs are heard and addressed. 

  • Stay current on trends and innovations in the fishing and hunting industries to better serve guides. 

Event and In-Person Support: 

  • Represent Guidesly at industry events, conferences, and guide gatherings, showcasing the value of our platforms, services and technology. 

  • Coordinate logistics for training and engagement opportunities during events and engagements. 

Qualifications: 

  • Demonstrated knowledge or experience in fishing, hunting, or the broader outdoor recreation industry. 

  • Strong interpersonal and communication skills, with an ability to connect with diverse individuals. 

  • Previous experience in SaaS customer support, training, or related roles is a plus. 

  • Self-motivated, adaptable, and excited to thrive in a start-up environment. 

  • Willingness to travel occasionally for events and training sessions. 

  • Passion for empowering small businesses and helping them succeed. 

Why Join Us: 

  • Work in the heart of Buffalo’s innovative Seneca One building. 

  • Be part of a collaborative, AI-driven company culture focused on empowering guides and providing strong growth opportunities for motivated individuals. 

  • Enjoy opportunities to travel and immerse yourself in the outdoor recreation community. 

  • Play a key role in shaping the future of the guide and instructor industry. 

Apply today and help us support guides in building thriving outdoor recreation businesses!