The Center for Legal Education, a Barbri Company is expanding its business that provides training and graduate-level education in the legal support staff and law practitioner market.  We have a sophisticated model that is built on providing learning services to Law School and University partners and learning programs to students who wish to enter or advance their careers in the legal industry.  We are expanding by growing the number of students enrolled in our direct to consumer business.  This rapid growth has opened a new opportunity to work in our Operations team.

This position will report to the Director of Operations.  The successful candidate will work in a dynamic team that is focused on exceptional customer experience that intersects student support, course production/delivery, faculty support, materials, logistics, management, and finance. They will understand the student consumer lifecycle.

Position requirements:
  • At least 5 years of operations experience, preferably in the education sector
  • Bachelor’s degree or equivalent or combination of education and relevant experience
  • Proficiency in working in a tier 1 Customer Service function managing inbound consumer and stakeholder communication and resolution processes
  • Preferred experience of working with students and/or adult learners in a non-academic support function 
  • Knowledge of inventory management processes and ability to execute physical and digital materials logistics
  • Proficiency in eCommerce billing/collections processes
  • Ability to execute end of cycle enrollment, completion, and billing reconciliation that includes complex stakeholder types and different business terms
  • Experience with learning delivery modalities – online, self-paced, and in-person
  • Knowledge of learning courseware production processes
  • Proven professional maturity, with the ability to handle confidential information

We value our employees’ time and efforts. Our commitment to your success is enhanced by a competitive compensation package, including but not limited to an extensive benefits package featuring generous paid time off, medical, dental and vision benefits. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture. BARBRI is an Equal Opportunity Employer.

**This position will be available as "work-from-home" while there are state or local stay-at-home orders due to COVID-19.  Once it is safe to return to normal working conditions, this position will be located in our Dallas, TX office.  **