Job Title: Donor Services Coordinator

Position Summary:
The Michael J. Fox Foundation (MJFF) is seeking top talent for its Donor Services Coordinator position.  This role will provide key in-house customer service and support to the Foundation’s Significant Gifts, Community Fundraising, and Mass Market fundraising teams and their constituents.  This position also works closely with MJFF’s Finance team to support the Month End Process. This is an exceptional opportunity for an individual who is eager to learn about donor service operations.

The position will be expected to have a hybrid flex work schedule with at least part-time in MJFF’s office in midtown New York City. Only candidates within the Tri-state area will be considered.

 

Primary Duties & Responsibilities:

  • Receive mail delivered to the office and forward mail from the Foundation’s PO Box. Sort donations from general mail and prepare for processing.
  • Identify and report discrepancies between customer relationship management (CRM) entries and the Bank deposits.
  • Electronically scan and maintain all donation and documentation files.
  • Deposit checks via electronic banking. Prepare cash deposits and deliver to the bank as necessary.
  • Prepare donation batches for data entry, set up batch templates in CRM, and attach relevant media.
  • Serve as support for donation phone line.
  • Manage Website donation inquiries mailbox for the Donor Services team. Answer email requests from constituents through our platform and respond within 24-48 business hours.
  • Respond to inquiries via emails within 24-48 business hours.
  • Complete Matching Gift requests in electronic and paper formats and maintain tracking system.
  • Maintain quality control and high levels of accuracy on data entry.
  • Employ strong time management on tasks that require response time within 48 business hours.
  • Assess and review work processes. Make suggestions for optimization of donation processing.

 

Qualifications and Skills:

  • Capabilities in managing and analyzing data.
  • Strong written and verbal communication skills with an ability to communicate confidently and with empathy, both within the Foundation and externally.
  • History of success comparing accounting data against financial transactions
  • Knowledge of common workplace tools such as MS Office.
  • Ability to move packages up to 25 lbs.

 
Salary and Benefits:
The salary range for this position is $50,000 - $60,000.  In addition to salary, The Michael J. Fox Foundation for Parkinson’s Research (MJFF) offers a comprehensive benefits package, including:

  • 15+ options for medical insurance (with MJFF paying 90 percent of the premiums)
  • Competitive dental and vision plans
  • 401(k) plan with 6 percent employer contribution
  • Flexible spending accounts
  • Employer paid life and disability insurance
  • 18 days Paid Time Off (PTO); 12 Well-Being (Sick) Days; 1 Floating Holiday; summer Fridays (office closure at 2pm) and a summer holiday week over July 4.

Employees are also eligible for a discretionary bonus on an annual basis. MJFF provides staff and leadership cultivation through regular training courses and events. The Foundation values workplace flexibility, with staff and leadership working together to determine when, where and how programs and projects get done.

 

 How to Apply:

Interested candidates should submit a resume and thoughtful cover letter describing through examples their specific qualifications and interest in the position. If you think that your skills are transferable and can add value to this role, please apply. Applicants who best match the position’s needs will be contacted. 

 

 

About Us:

The Michael J. Fox Foundation for Parkinson’s Research (MJFF) was founded in 2000 with one clear objective: accelerating meaningful therapeutic advances and, ultimately, a cure for Parkinson’s disease (PD). The Foundation applies extraordinary scientific, business and media assets to this singular focus—thus creating a unique and dynamic organization. Since inception, MJFF has quickly grown into the largest nonprofit funder of Parkinson’s disease research, having funded over $1.5 billion in research projects in both academic and industry labs worldwide.

Visit www.michaeljfox.org for more information.

 

 

Vaccination Statement:

At The Michael J. Fox Foundation (MJFF), the health and safety of our team and our community is a priority. MJFF has made the decision to require all staff receive the COVID-19 vaccine as a condition of employment. Successful applicants for this position must be fully vaccinated by date of hire and proof of vaccine is required. Full vaccination is defined as two weeks after both doses of two-dose vaccine or two weeks after a single-dose vaccine has been administered. Anyone unable to be vaccinated, because of medical or religious reasons, can request a reasonable accommodation for consideration.


MJFF is an equal opportunity employer. The Michael J. Fox Foundation strongly encourages applications from individuals who will contribute to our efforts to build and support a diverse, equitable and inclusive workforce. Diversity may refer to characteristics including, but not limited to, race, religion, ethnicity, sex, gender identity, sexual orientation, socioeconomic circumstance, geographic background, ability and disability, political ideology and age.

 

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