Medical Front Office Receptionist

SUMMARY:

This position is responsible for providing excellent customer services in front office/patient reception support to the SCU Health University Health Center. This position is involved in both the clinical and administrative areas including assisting providers with patient care and handling clerical, environmental, and organizational tasks. Medical Receptionists work closely with one another in a team environment and with patients in our busy healthcare practice to provide information to patients so they may fully utilize and benefit from the clinical services.

PRIMARY RESPONSIBILITIES:

Answer and screens telephone calls in a courteous manner, performs confirmation calls and record messages for physician and other personnel.
Schedule patient appointments and procedures according to established policies and procedures.
Ensure all related reports, labs and information is filed is available in patients' medical records prior to their appointment.
Keep exam rooms stocked with adequate medical supplies.
Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls.
Respond to patient email inquiries.
Maintain all logs and required checks, e.g. for equipment.
Ability to maintain effective and organized systems to ensure timely patient flow.
Keeps patient appointments on schedule by notifying provider of patient's arrival upon check in; reviewing service delivery compared to schedule; reminding provider of service delays.
Comforts patients by anticipating patients' anxieties and answering patients' questions.
Attends educational sessions and workshops to maintain technical and professional knowledge and expertise as directed.
Give instructions to patients as instructed by clinicians.
Help review the revise front office processes as requested for continuous improvement.
Obtain accurate information from patients and ensure all registration and insurance information is complete.
Collects patient and insurance payments and reconcile charges on a daily basis.
Verifies patient account balances and refunds for accuracy.
Provides information to patients regarding unpaid balances.
Scan records in appropriate sections of patient charts and keeps patient charts in proper order.
Maintains organization and efficiency of front office, including office/medical supply inventory.
Maintains patient confidentiality and adheres to HIPAA policies and practices.
Performs COVID-19 testing as needed.
Perform other related duties as directed or assigned.

REQUIREMENTS:

Education: High school diploma or general equivalency diploma (GED), or a community college course in medical assisting. Appropriate certificate indicating passing grade.
Experience: Minimum of three years of recent experience working in a medical facility preferred.

OTHER REQUIREMENTS:

Multi-tasking, Flexibility, Telephone and Customer Service Skills, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus, Knowledge of medical terminology.

Previous experience with computerized billing systems, EMR, MS Word and Excel.

PERFORMANCE REQUIREMENTS:

Knowledge:

Knowledge of health care field and medical office protocols/procedures.
Knowledge of specific assisting tasks related to particular medical practice.
Knowledge of information that must be conveyed to patients and families.

Skills:

Skill in performing medical assistance tasks appropriately.
Skill intact and diplomacy in interpersonal interactions.
Skill in understanding patient education needs by effectively sharing information with patients and families.

Abilities:

Ability to learn and retain information regarding patient care procedures.
Ability to project a pleasant and professional image.
Ability to plan, prioritize, and complete delegated tasks.
Ability to demonstrate compassion and caring in dealing with others

EQUIPMENT OPERATED:

Standard medical examination room equipment and instruments. Using computer/health information management system.

WORK ENVIRONMENT:

Combination of exam rooms and medical offices. Frequent exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinic environment.

PHYSICAL REQUIREMENTS:

Must possess the physical and mental abilities to perform the tasks normally associated with a Certified Medical Assistant such as standing and walking for extensive periods of time. Lifts and carries items weighing up to 10 lbs., occasionally lifts or moves up to 100 lbs. Requires correct vision and hearing to normal range. Requires working under stress in emergency situations and occasionally may involve irregular working hours.

ADDITIONAL INFORMATION:

Please complete the following Culture Index Survey: https://go.cultureindex.com/s/b0cNQrdTTE