Southern California University of Health Sciences is a graduate and professional school with a mission to education students as competent, caring, and successful integrative healthcare practitioners and professionals. The University is committed to providing an academic community imbued with kindness, integrity, humor, and determination. With our vision to transform and redefine integrative healthcare education.

The University seeks an innovative, engaged, and effective leader to lead efforts to strengthen support, development, and engagement opportunities for students at SCUHS. The ideal candidate will demonstrate an understanding of the factors influencing students’ experiences in higher education, exceptional communication skills, and the ability to create strong partnerships with colleagues across the university. This position will report to the AVP of Student Services and will work closely with the Assistant Dean of Student Services and Academic Program Deans to serve as an advocate and champion connecting students to university resources, assessing needs, and developing resources and activities focused on promoting student engagement, wellbeing, sense of belonging, and personal/academic success.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide leadership to SCUHS Student Services initiatives focused on expanding outreach and services to SCUHS students.
  • Assess SCU students’ experiences through analysis of existing data and new data collection.
  • Supports the lifecycle of a student from the point of matriculation to graduation, including but not limited to activities related to providing support, and services including advising, wellness, equity & inclusion, student success programming, and more generally, many aspects of the student experience outside of the classroom.
  • Research, design, and implement a strategy and plan of specialized programming to meet the distinct needs of SCU students, with emphasis on student wellbeing, equity and inclusion, social connections and belonging, and professional development.
  • Advise students on an individual and group basis related to support and engagement opportunities.
  • Oversee the Orientation Program and partners with Admissions, Academic leadership and Student Service departments to strengthen the welcome experience and transition support for SCU students.
  • Develop and manage communication on behalf of Student Services, including creation of web content, online newsletters, and social media outreach, in cooperation with Student Services and university communication teams.
  • Serve as the Designated School Official (DSO) for SEVIS International Student Database.
  • The Senior Coordinator of Inclusion & Wellbeing works collaboratively with faculty, staff, and leadership within the universities various entities on campus and off campus, including the: Offices of the Provost, Admissions, Academic Council and Financial Aid. 


ADDITIONAL CORE DUTIES AND RESPONSIBILITIES:

  • Participates in strategic planning of the University.
  • Participates as a member of appropriate University committees.
  • Helps organize, maintain, and evaluates the effectiveness of reporting and workflow issues to ensure optimal and efficiency and function of areas reporting to the AVP of Student Services.
  • Ensures that reporting involving student information of any type from any area reporting to the University administrators is produced in a timely, accurate, complete, confidential, and high-quality manner.
  • Ensure that standard operating procedures are developed, implemented, and maintained for all student support operations.
  • Ensure that all tasks, communications, policies procedures and promises involving student support are followed through to completion.
  • Provides input into policies and procedures affecting student support to ensure that those policies and procedures are updated on an ongoing basis.
  • Performs any task assigned by the Assistant Vice President of Student Services.
  • Other duties may be assigned.


ONSITE:


This position requires twice a week onsite support and/or attendance to meet the essential functions of the job. Onsite activities may include, but are not limited to the following: Orientation, Student Life events/workshops, Wellness & Inclusion programming, committee meetings, Open Houses, departmental meetings, and student meetings.


ATTENDANCE:


Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks; where applicable.


COMPENTENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

  • Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experiences to complement data; Design workflows and procedures.
  • Design – Generates creative solutions; Translates concepts and information into programs and resources. Uses feedback to modify designs.
  • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
  • Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manges project team activities.
  • Technical Skills – Assess own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.


Interpersonal

  • Customer Service – Manages difficulty or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to request for service and assistance; Meets commitments.
  • External Working Relationships – Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations.


Leadership

  • Change Management – Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affective by change; Monitor transition and evaluates results.
  • Delegation – Delegate work assignments; matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
  • Managing People – Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services; Continually works to improve supervisory skills.


Organization

  • Business Acumen – Aligns work with strategic goals.
  • Cost Consciousness – Works within approved budget; Develops and implements cost saving measures.
  • Safety and Security – All employees are responsible for observing safety and security procedures and applicable and reporting potentially unsafe conditions to management.


SUPERVISORY RESPONSIBILITIES:

Manages student workers. Is responsible for the overall direction, coordination, and evaluation of unit. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees, and addressing complaints and resolving problems.


QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION AND/OR EXPERIENCE:

Master’s Degree (M.A.) or equivalent; or four to ten years related experience and/or training; or equivalent combination of education and experience.


LANGUAGE SKILLS:

Ability to read, analyze, and interpret common specific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.


TECHNICAL SKILLS:

To perform this job successfully, an individual should have knowledge of: Microsoft Office, Insight, Zoom, Jenzabar


PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk to hear. The employee is frequently required to sit; and use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms; comb or balance; stop; kneel, crouch or crawl; and taste or smell.

The employee must occasionally lift and/or move up to more than 40 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions and extreme heat.

The most level in the work environment is usually moderate.


SCU Core Values:

1) Integrative Health: We teach, learn, collaborate, and lead by creating an open environment for multiple disciplines and professionals to bring their shared and unique skills together for the benefit of patients and students.

2) Evidence-based Practice: We value a culture of inquiry, assessment, research, scholarship, and judicious use of current best evidence to inform our decisions and work.

3) Health Equity: We value people equally. We strive to educate graduates that are prepared to improve individual and community health.

4) Inclusivity: We welcome everyone regardless of age, race, ethnicity, class, religion, gender, gender expression, sexual orientation, disability, or any other similar or protected status. We believe inclusivity leads to more diversity in our reasoning, better representativeness in our conclusions, more ingenuity in our problem solving, and greater equity in our care

Profile Qualities:

1) Customer service focused

2) Willing to invest in student/client success by fostering positive relations, guidance, and assistance

3) A belief that no task that improves the University is beneath us/servant leadership

4) Be an ambassador of the brand

5) Be a part of recruitment

6) Resource innovator

Profile-Specific Qualities by Category:

1) They promote positivity and teamwork. They actively work to build up teams and break down silos. They actively work to be part of the solution. They actively work to empower themselves and their teammates, working together in decision making processes

2) They see how they can affect the bigger picture. They understand how their role helps to build the future of integrative healthcare. They pay attention to the details.

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