Southern California University of Health Sciences is a graduate and professional school with a mission to educate students as competent, caring, and successful integrative healthcare practitioners and professionals. The University is committed to providing an academic community imbued with kindness, integrity, humor, and determination with our vision to transform and redefine integrative healthcare education.

SUMMARY:

The University seeks an innovative, engaged, effective leader who will advance all aspects of student services. This position is primarily responsible for providing leadership, vision, administration, and coordination on initiatives of student support programs, services, and resources aimed towards student growth, development, and retention. This position will report to the AVP of Student Services and will work closely with the Assistant Dean of Student Success, and Academic Program Deans to serve as an advocate and champion for student services such as accessibility services, advising, tutoring services, student success programs, veterans support, diversity, equity & inclusion programs, first-term and transfer support, international student advising, wellness programs, campus events, and other aspects of the student experience outside of the classroom. This leader will evaluate and assess whether policies and procedures are effective in promoting student support goals and objectives.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Promote excellence, equity, and innovation in student support services
  • Research, evaluate, and recommend changes in rules, regulations, and policies as related to student support services and resources, as well as the student experience
  • Support the lifecycle of a student from the point of matriculation to graduation, including but not limited to activities related to orientation, graduation, providing support, and services including advising, accessibility services, wellness, student success programming, and more generally, the student experience outside of the classroom
  • Providing guidance and coaching to all non-DC students on matters related to academic and personal well-being and consulting with and providing referrals services and other offices to support students
  • The Assistant Dean of Student Support is expected to provide leadership within the domain of Student Support, and other areas as directed by the AVP of Student Services, to advance the overall mission of the University
  • The Assistant Dean of Student Support works pro-actively to foster collaboration with faculty, staff, and leadership within the university’s various entities on campus and off-campus, including the Offices of the Provost, Admissions, Academic Council, and Financial Aid to facilitate and increase students’ awareness, participation and use of student support services
  • Serves as advocate for students facing educational, personal, financial, and/or other student-related issues by developing campus and community resources and referrals, outreach and targeted programming
  • Collaborating with campus partners on developing and coordinating outreach and support for graduate students to identify and lower barriers to academic and personal success/satisfaction
  • Oversee and manage the Tutoring program staffed by work study students
  • Serve as the Primary Designated School Official (PDSO) for F-1 Visa students and is responsible for maintaining necessary communication with SEVP and maintenance of SEVIS records
  • Work with Assistant Dean of Student Services to integrate the efforts of the department with those of the Program Deans and all other areas of university


ADDITIONAL CORE DUTIES AND RESPONSIBILITIES:

  • Helps organize, maintain, and evaluates the effectiveness of reporting and workflow issues to ensure optimal and efficiency and function of areas reporting to the AVP of Student Services
  • Ensures that reporting involving student information of any type from any area reporting to the University administrators is produced in a timely, accurate, complete, confidential, and high-quality manner
  • Ensure that standard operating procedures are developed, implemented, and maintained for all student support operations
  • Ensure that all tasks, communications, policies procedures and promises involving student support are followed through to completion
  • Provides input into policies and procedures affecting student support to ensure that those policies and procedures are updated on an ongoing basis
  • Collaborate with OIE to develop assessment that determines if current or future procedures and policies are accomplishing their goals and objectives
  • Participates in strategic planning of the University
  • Participates as a member of appropriate University committees
  • Performs any task assigned by the Assistant Vice President of Student Services
  • Other duties as assigned


QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


EDUCATION AND/OR EXPERIENCE:

Master’s Degree (M.A.) or equivalent; for four to ten years related experience and/or training; or equivalent combination of education and experience.  


LANGUAGE SKILLS: 

Ability to read, analyze, and interpret common specific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.  


COMPUTER SKILLS: 

To perform this job successfully, an individual should have knowledge of: Microsoft Office, Symplicity Insight, Zoom, Jenzabar, SEVIS


SUPERVISORY RESPONSIBILITIES:

Manages student workers. Is responsible for the overall direction, coordination, and evaluation of unit. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees, and addressing complaints and resolving problems. 


PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to talk to hear. The employee is frequently required to sit; and use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms; comb or balance; stop; kneel, crouch or crawl; and taste or smell. 

The employee must occasionally lift and/or move up to more than 40 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 


WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions and extreme heat.

The most level in the work environment is usually moderate.


ATTENDANCE:

Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks; where applicable.


COMPENTENCIES: 

To perform the job successfully, an individual should demonstrate the following competencies: 

Intellectual:

  • Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experiences to complement data; Design workflows and procedures.
  • Design – Generates creative solutions; Translates concepts and information into programs and resources. Uses feedback to modify designs.
  • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
  • Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manges project team activities.
  • Technical Skills – Assess own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.


Interpersonal:

  • Customer Service – Manages difficult customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to request for service and assistance; Meets commitments.
  • External Working Relationships – Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations. 


Leadership:

  • Change Management – Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affective by change; Monitor transition and evaluates results.
  • Delegation – Delegate work assignments; matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
  • Managing People – Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services; Continually works to improve supervisory skills. 


Organization:

  • Business Acumen – Aligns work with strategic goals
  • Cost Consciousness – Works within approved budget; Develops and implements cost saving measures.
  • Safety and Security – All employees are responsible for observing safety and security procedures and applicable and reporting potentially unsafe conditions to management.


SCUHS CORE VALUES:

1) Integrative Health: We teach, learn, collaborate, and lead by creating an open environment for multiple disciplines and professionals to bring their shared and unique skills together for the benefit of patients and students.

2) Evidence-based Practice: We value a culture of inquiry, assessment, research, scholarship, and judicious use of current best evidence to inform our decisions and work.

3) Health Equity: We value people equally. We strive to educate graduates that are prepared to improve individual and community health.

4) Inclusivity: We welcome everyone regardless of age, race, ethnicity, class, religion, gender, gender expression, sexual orientation, disability, or any other similar or protected status. We believe inclusivity leads to more diversity in our reasoning, better representativeness in our conclusions, more ingenuity in our problem solving, and greater equity in our care.