Hybrid Remote in Southern California * Our Admissions Advisor role is hybrid remote, where a predetermined schedule will be comprised of select days working remotely and occasional onsite days as needed. Qualified candidates must be located within a reasonable commuting distance to our Whittier, CA campus.
The Admissions role is primarily responsible for helping to increase institutional enrollment by fielding inquiries, supporting, and advising individual prospective students throughout the admissions process. The Admissions Advisor role is responsible for representing Southern California University of Health Science in a positive and professional manner while recruiting qualified applicants for admission to the University in accordance with state and federal accreditation and institutional policies and regulations, consistent with the highest ethical standards. This position requires excellent verbal and written communications and strong time and resources management skills. Individuals must be able to solve problems and overcome objections as needed. Ideal candidates should have prior experience in admissions, recruitment, outreach, public speaking, customer service, sales, and a passion for helping others. This position will conduct a high quantity of prospect phone, sms and email contacts to secure appointments, campus tours, events RSVPs, interview activity, and conduct follow-up activity with unresolved candidates and future class applicants.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Core duties and responsibilities include the following. Other duties may be assigned.
- Advise prospective applicants on the admissions process and opportunities at the University.
- Primary point-of-contact for prospective new students.
- Responsible to manage all prospective student database and prospective student activities.
- Be able to make 50-100 outbound calls, 25-50 SMS, and emailing per day using our communication software.
- Follow-up with all assigned inquiries as appropriate via phone, emails, and letters to schedule campus tours, events RSVPs, and face-to-face advising activities to achieve prompt contact and performance activity goals.
- Conduct campus tours with prospective students and their families while communicating the details and benefits of attending SCU.
- Adhere to approved SCU admissions standards and materials to matriculate new students including phone call scripts and career planning.
- Consistently conduct follow-up with all applicants to ensure successful matriculation.
- Represent SCU on and off campus to prospective students, parents, secondary school counselors and other individuals and organizations involved in the college selection process including but not limited to open houses, orientation programs, career fairs, college events, and student related events as needed.
- Manage ongoing strategic communications with high school and independent counselors, including email, print, and other media, in close consultation with the Director for Admissions.
- Perform one-on-one admissions counseling to diverse populations primarily by in-person, appointments, phone calls, and emails.
- Complete all student enrollment documents and forms accurately.
- Support the SCU team-oriented work environment by maintaining a pleasant and professional attitude and appearance.
- Collaboration with other departments and offices across campus with data collection and problem solving.
- Must follow best practices and compliance with all SCU policies and procedures.
- Always uphold the highest levels of professionalism with high ethical conduct.
- Accurately and completely explain educational programs, expected outcomes, students services, and financial consideration to students, parents, and educators.
- Pursue qualified candidates for enrollment, and determine appropriateness of candidates for admission based upon career goal compatibility.
- Ability to learn product knowledge, phone handling, and advisement for all SCU programs.
- Performs any other SCU duties as required and assigned.
PREFERRED EXPERIENCE AND QUALIFATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor's degree
- 2-3 years of admissions advising or sales related experience
- Enrollment management software working knowledge, preferably Salesforce (TargetX)
- Outreach/field advising
- Admissions funnel management (Inquiry to Start)
- Advising with adult learners/graduate programs
- Phone skills and objection handling experience –
- Hybrid or Remote work experience
Must be punctual and timely in meeting all requirements of performance, including, but not limited
to, attendance standards and work deadlines; beginning and ending assignments on time; and
scheduled work breaks; where applicable.
To perform the job successfully, an individual should demonstrate the following competencies:
- Design - Generates creative solutions; Uses feedback to modify designs.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
- Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- External Working Relationships – Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations.
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
- Business Acumen - Demonstrates knowledge of market and competition; Aligns work with strategic goals.
- Business Necessity – The needs of the employer may be dependent on responding to and anticipating rapidly changing external and internal demands in all aspects of how business is conducted. This may include, but is not limited to, organization structure, finances, goals, personnel, work processes, technology, and customer demands. Therefore, it may become necessary to make modifications to how business is conducted and work is accomplished, with minimal or no advance notice to employees. Accordingly the employee must be capable of adapting, with minimal or no advance notice, to changes in how business is conducted and work is accomplished, with no diminishment in work performance.
- Safety and Security –All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.
This job has no supervisory responsibilities.
EDUCATION AND/OR EXPERIENCE:
Bachelor’s degree (B.A. or B.S) from a four year accredited college or university and 2-3 years of admissions advising or sales related experience.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
To perform this job successfully, an individual should have knowledge of: Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); Enrollment Management Software; Customer Relationship Manager Software; and Jenzabar.
OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:
- Knowledge of marketing and recruiting concepts and sales and customer service experience a plus.
- Ability to travel to remote locations and to load and transport admissions materials, displays and other equipment. Some evening and weekend hours required, especially during the travel season.
- Ability to represent the admissions profession positively through a strong, student-centered ethic.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; and talk or hear. The employee is frequently required to stand; walk; and sit. The employee is occasionally required to reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or smell.
The employee must occasionally lift and/or move up to 25 pounds.
While performing the duties of this job, the employee is occasionally exposed to wet or humid conditions (non-weather); outside weather conditions; extreme cold; and extreme heat.
The noise level in the work environment is usually moderate.
Expectations of SCU Employees
The SCU President’s Cabinet has identified a set of values and attributes that are bare minimums for employment, those that are core to who we are as a university, and values to which we aspire. Further identified are qualities and attributes desirable for employees in general, and senior leadership specifically. This is in harmony with principles found in The Advantage, by Patrick Lencioni.
SCU Core Values:
1) Integrative Health: We teach, learn, collaborate, and lead by creating an open environment for multiple disciplines and professionals to bring their shared and unique skills together for the benefit of patients and students.
2) Evidence-based Practice: We value a culture of inquiry, assessment, research, scholarship, and judicious use of current best evidence to inform our decisions and work.
3) Health Equity: We value people equally. We strive to educate graduates that are prepared to improve individual and community health.
4) Inclusivity: We welcome everyone regardless of age, race, ethnicity, class, religion, gender, gender expression, sexual orientation, disability, or any other similar or protected status. We believe inclusivity leads to more diversity in our reasoning, better representativeness in our conclusions, more ingenuity in our problem solving, and greater equity in our care