Job Title: Student Accounts Specialist I

Location: Hybrid-Remote

Department: Student Accounts

Location: Hybrid-Remote

FLSA: Non-Exempt

Supervisor: Erin Eberhardt, Student Accounts Supervisor

 

General purpose of the job:

This full-time position is responsible for working with the Student Accounts team to ensure accurate collection of tuition and fees and consistent maintenance of student accounts, as well as administrative and operational support of the team.

 

Essential Duties and Responsibilities:

  • Serve as the primary contact and manager of the Student Accounts department main phone line, completing tasks, responding to inquiries, or routing communications as needed. Accuracy, timeliness, and professionalism are required at all times.
  • Act as designated primary backup for department inbox.
  • Maintain working knowledge of Student Accounts practices, including but not limited to collection of tuition and fees, payment processing, auditing and maintaining accurate records, communicating payment options, payment deadlines, and University policies.
  • Manage VA student population including VA Vocation Rehabilitation (VR&E) within the deadlines as established by the Student Accounts Supervisor. This will include but is not limited to tracking the SCU VA population, coordinating with the SCU VA Certifying Official, administering the VA invoicing portal, preparing and submitting invoices according to deadlines, following up on outstanding payments, processing returns, and maintaining accurate, current records.
  • Review and resolve the Uncashed Checks report within 30 days of receiving the report.
  • Manage mySCU informational updates on the Student Accounts page, including important dates, in coordination with Student Accounts colleagues and management.
  • Regularly review non-AS student balances on AR Subsidiary accounts to manage, correct, or advise.
  • Act as student outreach coordinator as required to support department operational tasks. This includes, but is not limited to term based email management, Resolution Specialist support, and new student outreach.
  • Provide administrative and project support to Student Accounts staff managing current and prior student balances.
  • Attend staff meetings as required. Participates in department training and development programs.
  • Performs ad hoc assignments and other duties as assigned by the Student Accounts Supervisor.

 

Secondary Duties and Responsibilities:

Other duties and special projects may be assigned to meet department or university needs. The ability to work in a fast paced and collaborative environment and adjust to changing priorities. As a member of the Student Accounts team this position contributes to the team effort by welcoming new and different work requirements; exploring new opportunities to enhance services of the office; and helping others accomplish related job results where needed.

 

Attendance:

Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks, where applicable.

 

Onsite:

This position requires regular onsite support and/or attendance to support department needs. Current needs are during the first 2 weeks of each term and then 1 day a week throughout the term. Onsite support is subject to change based on the operational needs of the department/university.

 

Intellectual:

  • Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
  • Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
  • Project Management - Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
  • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

 

Interpersonal:

  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • External Working Relationships – Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations.

 

Organization:

  • Business Acumen - Aligns work with strategic goals.
  • Business Necessity – The needs of the employer may be dependent on responding to and anticipating rapidly changing external and internal demands in all aspects of how business is conducted. This may include, but is not limited to, organization structure, finances, goals, personnel, work processes, technology, and customer demands. Therefore, it may become necessary to make modifications to how business is conducted, and work is accomplished, with minimal or no advance notice to employees. Accordingly, the employee must be capable of adapting, with minimal or no advance notice, to changes in how business is conducted, and work is accomplished, with no diminishment in work performance.
  • Safety and Security –All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.

 

Supervisory Responsibilities:

This position has no supervisory responsibilities.

 

Education and/or Experience:

One year certificate from college or technical school; or three to five years related experience and/or training; or equivalent combination of education and experience.

 

Computer Skills:

To perform this job successfully, an individual should have knowledge of Internet Software; spreadsheet software (Excel); word processing software (Word); electronic mail software (Outlook); presentation software (PowerPoint); 10-key by Touch, reporting software, and enterprise database software system Jenzabar (J1).

 

Certificates, Licenses, Registrations:

None

 

Other Skills and Abilities/ Qualifications:

Experience in Jenzabar system preferred. Proven customer service skills and enthusiasm for providing exceptional service to a diverse population of students, staff, faculty, and other constituencies. Proven exceptional attention to detail and ability to consistently produce error free results. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and taste or smell.

The employee must occasionally lift and/or move up to 25 pounds.

 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

While performing the duties of this job, the employee is occasionally exposed to the outside weather conditions.

The noise level in the work environment is usually moderate.

 

Expectations OF SCU Employees:

The SCU President’s Cabinet has identified a set of values that are bare minimums for employment, and those that are core to who we are as a university.

 

SCU Core Values:

 

1) Integrative Health: We teach, learn, collaborate, and lead by creating an open environment for multiple disciplines and professionals to bring their shared and unique skills together for the benefit of patients and students.

 

2) Evidence-based Practice: We value a culture of inquiry, assessment, research, scholarship, and judicious use of current best evidence to inform our decisions and work.

 

3) Health Equity: We value people equally. We strive to educate graduates that are prepared to improve individual and community health.

 

4) Inclusivity: We welcome everyone regardless of age, race, ethnicity, class, religion, gender, gender expression, sexual orientation, disability, or any other similar or protected status. We believe inclusivity leads to more diversity in our reasoning, better representativeness in our conclusions, more ingenuity in our problem solving, and greater equity in our care

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