Company: PowerX International, LLC

Location: In person at PowerX, W232N2960 Roundy Circle West, Ste 300/400, Pewaukee, WI  53072

Position Type: Full-Time

Pay: From $40,000 - $55,000 Salaried/Exempt (dependent on experience)

 

Company Overview: PowerX, (part of a portfolio of companies that include Access Truck Parts, TM Hydraulics and Summit Hydraulics) is a leading provider of high-quality hydraulic components and systems, serving diverse industries with innovative solutions. Our commitment to excellence and customer satisfaction has positioned us as a trusted partner in the hydraulic industry.

 

Job Overview:  Our Customer Service Representative (CSR) plays a crucial role in maintaining customer satisfaction and loyalty by assisting customers with their inquiries, concerns, and needs.

 

Essential Duties and Responsibilities:

• Builds sustainable relationships and trust with customer accounts and Account Managers through open communication to support sales growth and brand loyalty.
• Seeks to better understand every customer’s business needs, requirements & expectations to provide the best possible solution.
• Provides & manages timely pricing/quoting to customers to include quote follow up activities with customer and/or Account Managers.
• Keeps accurate and detailed records of customer data, communications, opportunities, and call reports utilizing the CRM system.
• Ensures internal and external customer satisfaction by effectively managing the order process from initial point of contact, order processing via Company ERP system through to delivery.
• Provides accurate product information, availability, and order delivery timelines.
• Liaises with the shipping department to ensure customer orders are dispatched in accordance with pre-agreed customer requirements.
• Supports the reporting obligation of the Operations Manager with his/her reporting tasks and provides them with accurate & relevant data.
• Always represents the Company in a professional manner, both internally and externally.
• Follows the published processes and comply with all company policies and procedures.

 

Other responsibilities may be assigned.

 

  Qualifications and Skills:

• Minimum 3 years’ experience in similar sales setting; Prior history in a distribution-based industry is preferred.
• Fluent in English with excellent oral and written communication skills; Bilingual in Spanish and/or Portuguese is advantageous.
• Must be results-orientated, self-motivated, and able to work in a fast paced, high-performance team environment with minimal supervision.
• Strong organizational skills and attention to detail with ability to multi-task and adapt to change.
• Technical aptitude, understanding of PowerX and/or similar product offering is preferred. (Training Provided)
• Ability to influence as well as build relationships both inside and outside the organization.
• Strong presentation and problem-solving skills, identifying key issues, and implementing solutions.
• Advanced computer skills include knowledge of Microsoft Windows software suite (Excel, Word, PowerPoint, etc.)

 

Benefits:

• Competitive salary based on experience

• Comprehensive benefits package
• Professional development opportunities.
• An inclusive and collaborative company culture.

• 401(k) with company match
• Medical insurance
• Dental insurance
• Vision insurance
• Short-term / Long-term Disability
• Life insurance
• Paid Time Off
• 10 Paid Company Holidays

 

Supplemental pay types:

• Annual Bonus

 

Schedule:

• Monday to Friday

 

Work Location:

• In person

 

Working Conditions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of knowledge, skill and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.