About the Company
Pear Suite’s care navigation platform empowers staff to collect, visualize, understand, and act on social drivers of health data, enabling healthcare organizations to meet the social needs of their members and patients in a culturally sensitive, person-centered way.
Reports to: Head of Community Health
Essential Functions
The Implementation Lead will support Pear Suite's community health worker services team with platform implementations, workflow modifications, and data collection and analysis. The Implementation Lead will work with a multidisciplinary team—project managers, community health workers, etc.—to support healthcare systems, health plans, public agencies, and community health organizations with improving health and well-being. The Implementation Lead will also have opportunities to lead passion projects within Pear Suite, across people leadership, communications, and product management.
Essential Responsibilities
- Support the tech-enabled services team with initial deployment, ongoing iteration, and data analysis
- Own project implementation process from contract execution through go-live
- Support post-live customer success
- Design and maintain clear implementation guides to ensure consistency of install processes
- Be accountable for translating customer feedback to actionable product roadmap ideas
Requirements
- Interest in serving individuals of diverse backgrounds, cultures, ages, and abilities
- Excellent written and verbal communication skills; comfortable communicating by video conference and phone with internal team and customers
- Strong computer skills; ability to learn and operate web-based systems effectively
- Confidentiality when dealing with sensitive matters, abiding by all HIPPA guidelines
- Highly organized with attention to detail
- Able to maintain professionalism and flexibility in times of change and improvement
- Entrepreneurial spirit, interest in building and supporting new products
- Have cultural humility, knowledge and awareness of community cultures and values
Minimum Qualifications
- Bachelor's degree or equivalent
- 1-2 years of healthcare or project management experience
- Customer-centric, need to enjoy working with healthcare systems, payers and have customer success at the forefront at all times
- Willing to work HST or PT hours
- English language skills required; other languages a plus
Preferred Qualifications
- Master’s degree in healthcare administration, public health, or business administration
- Healthcare IT or clinical experience is ideal; will also consider management consulting backgrounds or non-traditional backgrounds
- Experience managing IT and other business initiatives
- Knowledge of the healthcare industry, value based care, Medicaid, and NCQA regulations