About the Company

Pear Suite’s care navigation platform empowers staff to collect, visualize, understand, and act on social drivers of health data, enabling healthcare organizations to meet the social needs of their members and patients in a culturally sensitive, person-centered way.


Reports to: VP of Operations


Essential Functions

The Implementation Manager will lead Pear Suite platform implementations from contract execution through go-live. The Implementation Manager will interact directly with leaders at healthcare systems, health plans, and community health organizations to define project vision and execute successful building, testing, training, and deployment. The Implementation Manager will also have opportunities to lead passion projects within Pear Suite, across people leadership, communications, and product management.


Essential Responsibilities

Support the operations team with the deployment of Pear Suite platform to health plans and community-based organizations

Own project implementation process from contract execution through go-live

Support post-live customer success

Design and maintain clear implementation guides to ensure consistency of install processes

Own relationships with customer counterparts (e.g. community health directors, SDoH leaders, clinicians, etc.)

Be accountable for translating customer feedback to actionable product roadmap ideas



Interest in serving individuals of diverse backgrounds, cultures, ages, and abilities

Excellent written and verbal communication skills; comfortable communicating by video conference and phone with internal team and customers

Strong computer skills; ability to learn and operate web-based systems effectively

Confidentiality when dealing with sensitive matters, abiding by all HIPPA guidelines

Highly organized with attention to detail

Able to maintain professionalism and flexibility in times of change and improvement

Entrepreneurial spirit, interest in building and supporting new products

Have cultural humility, knowledge and awareness of community cultures and values

Quickr; you must enjoy creating processes and defining your own vision


Minimum Qualifications

Bachelor's degree or equivalent

2-3 years of healthcare or project management experience

Customer-centric, need to enjoy working with healthcare systems, payers and have customer success at the forefront at all times

Willing to work HST or PT hours

English language skills required; other languages a plus


Preferred Qualifications

Master’s degree in healthcare administration, public health, or business administration

Healthcare IT or clinical experience is ideal; will also consider management consulting backgrounds or non-traditional backgrounds

Experience managing IT and other business initiatives

Knowledge of the healthcare industry, value based care, Medicaid, and NCQA regulations