About the Company
Pear Suite’s care navigation platform empowers staff to collect, visualize, understand, and act on social drivers of health data, enabling healthcare organizations to meet the social needs of their members and patients in a culturally sensitive, person-centered way.
Reports to: VP of Operations
Essential Functions
The Implementation Manager will lead Pear Suite platform implementations from contract execution through go-live. The Implementation Manager will interact directly with leaders at healthcare systems, health plans, and community health organizations to define project vision and execute successful building, testing, training, and deployment. The Implementation Manager will also have opportunities to lead passion projects within Pear Suite, across people leadership, communications, and product management.
Essential Responsibilities
Support the operations team with the deployment of Pear Suite platform to health plans and community-based organizations
Own project implementation process from contract execution through go-live
Support post-live customer success
Design and maintain clear implementation guides to ensure consistency of install processes
Own relationships with customer counterparts (e.g. community health directors, SDoH leaders, clinicians, etc.)
Be accountable for translating customer feedback to actionable product roadmap ideas
Requirements
Interest in serving individuals of diverse backgrounds, cultures, ages, and abilities
Excellent written and verbal communication skills; comfortable communicating by video conference and phone with internal team and customers
Strong computer skills; ability to learn and operate web-based systems effectively
Confidentiality when dealing with sensitive matters, abiding by all HIPPA guidelines
Highly organized with attention to detail
Able to maintain professionalism and flexibility in times of change and improvement
Entrepreneurial spirit, interest in building and supporting new products
Have cultural humility, knowledge and awareness of community cultures and values
Quickr; you must enjoy creating processes and defining your own vision
Minimum Qualifications
Bachelor's degree or equivalent
2-3 years of healthcare or project management experience
Customer-centric, need to enjoy working with healthcare systems, payers and have customer success at the forefront at all times
Willing to work HST or PT hours
English language skills required; other languages a plus
Preferred Qualifications
Master’s degree in healthcare administration, public health, or business administration
Healthcare IT or clinical experience is ideal; will also consider management consulting backgrounds or non-traditional backgrounds
Experience managing IT and other business initiatives
Knowledge of the healthcare industry, value based care, Medicaid, and NCQA regulations