Essential Functions
The Operations Coordinator will take an active role in day-to-day operations, including customer engagement, onboarding, training, and outreach. The Operations Coordinator may also be involved in people leadership, communications, marketing, and partnership development.
Responsibilities
Participate in new team member orientation, as well as ongoing trainings
Clearly and efficiently follow provided processes and policies
Be prompt and thorough with scheduled engagements, follow-through, documentation, tracking progress
Design and maintain clear operational guides to ensure consistency of operations
Deliver reports to department heads to provide insights into the overall efficiency of the organization
Have cultural humility, knowledge and awareness of community cultures and values
Fulfill other coordination duties as assigned
Requirements
Interest in serving individuals of diverse backgrounds, cultures, ages, and abilities
Excellent written and verbal communication skills; comfortable communicating by video conference and phone with staff and customers
Strong computer skills; ability to learn and operate web-based systems effectively
Confidentiality when dealing with sensitive matters, abiding by all HIPAA guidelines
Highly organized with attention to detail
Able to maintain professionalism and flexibility in times of change and improvement
Minimum Qualifications
Bachelor's degree or equivalent
No former job experience required; customer service and healthcare experience a plus
English language skills required; other languages a plus