Essential Functions

The Operations Coordinator will take an active role in day-to-day operations, including customer engagement, onboarding, training, and outreach. The Operations Coordinator may also be involved in people leadership, communications, marketing, and partnership development.


Responsibilities

  • Participate in new team member orientation, as well as ongoing trainings

  • Clearly and efficiently follow provided processes and policies

  • Be prompt and thorough with scheduled engagements, follow-through, documentation, tracking progress

  • Design and maintain clear operational guides to ensure consistency of operations

  • Deliver reports to department heads to provide insights into the overall efficiency of the organization

  • Have cultural humility, knowledge and awareness of community cultures and values

  • Fulfill other coordination duties as assigned


Requirements

  • Interest in serving individuals of diverse backgrounds, cultures, ages, and abilities

  • Excellent written and verbal communication skills; comfortable communicating by video conference and phone with staff and customers

  • Strong computer skills; ability to learn and operate web-based systems effectively

  • Confidentiality when dealing with sensitive matters, abiding by all HIPAA guidelines

  • Highly organized with attention to detail

  • Able to maintain professionalism and flexibility in times of change and improvement


Minimum Qualifications

  • Bachelor's degree or equivalent

  • No former job experience required; customer service and healthcare experience a plus

  • English language skills required; other languages a plus