Implementation Manager - Remote


About the Company

Pear Suite’s care navigation platform empowers staff to collect, visualize, understand, and act on social determinants of health data, enabling healthcare organizations to meet the social needs of their members and patients in a culturally sensitive, person-centered way. 


Reports to: Director of Operations


Essential Functions

The Implementation Manager will lead Pear Suite platform implementations from contract execution through go-live. The Implementation Manager will interact directly with leaders at healthcare systems, health plans, and community health organizations to define project vision and execute successful building, testing, training, and deployment. The Implementation Manager will also have opportunities to lead passion projects within Pear Suite, across people leadership, communications, and product management.


Essential Responsibilities

  • Support the Director of Operations with the deployment of Pear Suite platform to healthcare systems, health plans, and community health organizations

  • Own project implementation process from contract execution through go-live

  • Support post-live customer success

  • Design and maintain clear implementation guides to ensure consistency of install processes

  • Own relationships with customer counterparts (e.g. community health directors, SDoH leaders, clinicians, etc.)

  • Be accountable for translating customer feedback to actionable product roadmap ideas


Requirements

  • Interest in serving individuals of diverse backgrounds, cultures, ages, and abilities

  • Excellent written and verbal communication skills; comfortable communicating by video conference and phone with internal team and customers

  • Strong computer skills; ability to learn and operate web-based systems effectively

  • Confidentiality when dealing with sensitive matters, abiding by all HIPPA guidelines

  • Highly organized with attention to detail

  • Able to maintain professionalism and flexibility in times of change and improvement

  • Entrepreneurial spirit, interest in building and supporting new products

  • Have cultural humility, knowledge and awareness of community cultures and values

  • Quickr; you must enjoy creating processes and defining your own vision


Minimum Qualifications

  • Bachelor's degree or equivalent

  • 2-3 years of healthcare or project management experience

  • Customer-centric, need to enjoy working with healthcare systems, payers and have customer success at the forefront at all times

  • English language skills required; other languages a plus


Preferred Qualifications

  • Master’s degree in healthcare administration, public health, or business administration

  • Healthcare IT or clinical experience is ideal; will also consider management consulting backgrounds or non-traditional backgrounds

  • Experience managing IT and other business initiatives

  • Knowledge of the healthcare industry, value based care, Medicaid, and NCQA regulations

  • Experience leading integrations with different EHRs