Responsibilities

• Participate in new team member orientation, as well as ongoing trainings

• Clearly and efficiently follow provided processes and policies

• Be prompt and thorough with scheduled engagements, follow-through, documentation, tracking progress

• Support customer onboarding, training, and retention

• Facilitate cross-channel feedback from customers and employees to management and executive teams

• Help to develop content to support health and social service engagement and resource linking

• Complete strategic projects to support operations, product development, and growth 

• Have cultural humility, knowledge and awareness of community cultures and values

• Fulfill other coordination duties as assigned

Requirements

• Interest in serving individuals of diverse backgrounds, cultures, ages, and abilities

• Excellent written and verbal communication skills; comfortable communicating by video conference and phone with staff and customers

• Strong computer skills; ability to learn and operate web-based systems effectively

• Confidentiality when dealing with sensitive matters, abiding by all HIPPA guidelines

• Highly organized with attention to detail

• Able to maintain professionalism and flexibility in times of change and improvement

Minimum Qualifications

• Bachelor's degree or equivalent

• No former job experience required; customer service and healthcare experience a plus

• English language skills required; other languages a plus

Benefits 

• Valuable training and experience in empathy, communication, social services, and intergenerational connections, which are applicable to a variety of industries and careers

• Flexible schedule

• Medical, dental, vision, and PTO, when maintaining part- or full-time status

• Opportunities to grow within the organization

Responsibilities

• Participate in new team member orientation, as well as ongoing trainings

• Clearly and efficiently follow provided processes and policies

• Be prompt and thorough with scheduled engagements, follow-through, documentation, tracking progress

• Support the Director of Operations with day-to-day duties

• Observing, reviewing and analyzing processes to identify inefficiencies and areas where improvements could be made

• Identifying and resolving any problems in the operation of the company

• Design and maintain clear operational guides to ensure consistency of operations

• Deliver reports to department heads to provide insights into the overall efficiency of the organization

• Have cultural humility, knowledge and awareness of community cultures and values

• Fulfill other coordination duties as assigned

Requirements

• Interest in serving individuals of diverse backgrounds, cultures, ages, and abilities

• Excellent written and verbal communication skills; comfortable communicating by video conference and phone with staff and customers

• Strong computer skills; ability to learn and operate web-based systems effectively

• Confidentiality when dealing with sensitive matters, abiding by all HIPPA guidelines

• Highly organized with attention to detail

• Able to maintain professionalism and flexibility in times of change and improvement

Minimum Qualifications

• Bachelor's degree or equivalent

• No former job experience required; customer service and healthcare experience a plus

• English language skills required; other languages a plus

Benefits 

• Valuable training and experience in empathy, communication, social services, and intergenerational connections, which are applicable to a variety of industries and careers

• Flexible schedule

• Medical, dental, vision, and PTO, when maintaining part- or full-time status

• Opportunities to grow within the organization

Responsibilities

• Train and manage care navigators and other program staff

• Develop module curriculum and operational processes to improve company capacity

• Engage with clients and partners to improve relationships and impact

• Be prompt and thorough with scheduled engagements, follow-through, and documentation 

• Complete strategic projects and other duties as assigned

Requirements

• Interest in serving older adults of diverse backgrounds, ages, and abilities

• Excellent communication skills; comfortable communicating by video conference and phone

• Strong computer skills; ability to learn and operate web-based systems effectively

• Confidentiality when dealing with confidential matters or sensitive subjects

Minimum Qualifications

• Bachelor's degree or equivalent; Master’s degree preferred

• 2-3 years of healthcare or customer service experience

• A working computer and stable internet access

• English language skills required; other languages a plus

Benefits 

• Valuable training and experience in empathy, communication, social services, and intergenerational connections, which are applicable to a variety of industries and careers

• Flexible schedule