Essential Functions

The Operations Coordinator will take an active role in day-to-day operations, including customer engagement and outreach, process development, and core administrative duties. The Operations Coordinator may also be involved in people leadership, communications, marketing, and partnership development. The Program Coordinator will also lead other company projects and work towards the company’s mission and vision. 


Responsibilities

  • Participate in new team member orientation, as well as ongoing trainings

  • Clearly and efficiently follow provided processes and policies

  • Be prompt and thorough with scheduled engagements, follow-through, documentation, tracking progress

  • Support the Director of Operations with day-to-day duties

  • Observing, reviewing and analyzing processes to identify inefficiencies and areas where improvements could be made

  • Identifying and resolving any problems in the operation of the company

  • Design and maintain clear operational guides to ensure consistency of operations

  • Deliver reports to department heads to provide insights into the overall efficiency of the organization

  • Have cultural humility, knowledge and awareness of community cultures and values

  • Fulfill other coordination duties as assigned


Requirements

  • Interest in serving individuals of diverse backgrounds, cultures, ages, and abilities

  • Excellent written and verbal communication skills; comfortable communicating by video conference and phone with staff and customers

  • Strong computer skills; ability to learn and operate web-based systems effectively

  • Confidentiality when dealing with sensitive matters, abiding by all HIPPA guidelines

  • Highly organized with attention to detail

  • Able to maintain professionalism and flexibility in times of change and improvement


Minimum Qualifications

  • Bachelor's degree or equivalent

  • No former job experience required; customer service and healthcare experience a plus

  • English language skills required; other languages a plus


Benefits 

  • Valuable training and experience in empathy, communication, social services, and intergenerational connections, which are applicable to a variety of industries and careers

  • Flexible schedule

  • Medical, dental, vision, and PTO, when maintaining part- or full-time status

  • Opportunities to grow within the organization


Responsibilities

  • Train and manage care navigators and other program staff

  • Develop module curriculum and operational processes to improve company capacity

  • Engage with clients and partners to improve relationships and impact

  • Be prompt and thorough with scheduled engagements, follow-through, and documentation 

  • Complete strategic projects and other duties as assigned


Requirements

  • Interest in serving older adults of diverse backgrounds, ages, and abilities

  • Excellent communication skills; comfortable communicating by video conference and phone

  • Strong computer skills; ability to learn and operate web-based systems effectively

  • Confidentiality when dealing with confidential matters or sensitive subjects


Minimum Qualifications

  • Bachelor's degree or equivalent; Master’s degree preferred

  • 2-3 years of healthcare or customer service experience

  • A working computer and stable internet access

  • English language skills required; other languages a plus


Benefits 

  • Valuable training and experience in empathy, communication, social services, and intergenerational connections, which are applicable to a variety of industries and careers

  • Flexible schedule