Essential Functions

The Program Manager will lead in multiple areas including client relations, program execution, product development, staff training, and evaluation. The Program Manager will also support other strategic initiatives of the company. The Program Manager will become an expert in our software and workflow, identifying ways to improve systems and processes for improved efficiency and customer satisfaction. This person will also lead other company projects and work towards the company’s mission and vision. 


Responsibilities

  • Train and manage care navigators and other program staff

  • Develop module curriculum and operational processes to improve company capacity

  • Engage with clients and partners to improve relationships and impact

  • Be prompt and thorough with scheduled engagements, follow-through, and documentation 

  • Complete strategic projects and other duties as assigned


Requirements

  • Interest in serving older adults of diverse backgrounds, ages, and abilities

  • Excellent communication skills; comfortable communicating by video conference and phone

  • Strong computer skills; ability to learn and operate web-based systems effectively

  • Confidentiality when dealing with confidential matters or sensitive subjects


Minimum Qualifications

  • Bachelor's degree or equivalent; Master’s degree preferred

  • 2-3 years of healthcare or customer service experience

  • A working computer and stable internet access

  • English language skills required; other languages a plus


Benefits 

  • Valuable training and experience in empathy, communication, social services, and intergenerational connections, which are applicable to a variety of industries and careers

  • Flexible schedule