ClinIntell is a Tampa-based severity-reporting data analytics company with a rapidly expanding customer base of acute-care hospital clients across the United States.

We are the only clinical documentation improvement (CDI) software analytics firm in the industry that has the “expected” value for severity reporting. The “expected” value comes from our proprietary algorithms that have been in development for close to a decade.

ClinIntell is hiring for an immediate technical writer position within the company to support its growth and the product’s success in the marketplace.

**This position requires a face-to-face interview at our offices in Tampa, FL. Candidates must be available to interview and work/relocate to Tampa, FL. This is not a remote position.

The key to delivering more value to our clients is through innovation driven by as many employees as possible. The large established companies in the CDI industry have a poor track record of innovation and client success management, and success going forward will require hiring exceptional individuals with the potential to succeed in an entrepreneurial, demanding, and rewarding environment.

At the highest level, ClinIntell is:

·         Hiring individuals who possess certain traits outlined below and an ownership mentality that will enable them to impact the value of the business at time of acquisition.

·      Building an environment with the right incentives and resources to enable them to contribute accordingly (e.g., performance-based cash bonuses and payouts at the liquidity event).

We have identified five key traits in the individuals we are looking for:

·        Commitment: In most jobs, sports, music, etc. making significant contributions requires a level of sacrifice and passion that impacts other areas of the individual’s life. It comes from caring about the result and finding deep satisfaction from certain aspects of the process. Live and breathe ClinIntell; place employee’s individual professional development front and center in their lives for the next few years as it is the key to delivering long-term value at ClinIntell.

·         Entrepreneurial: Be a mini-CEO with how they invest their time in the short and long term to enable our current and future clients to realize more value from our product. Exhibits an extreme ownership mentality like an entrepreneur working on their own business, and always taking the initiative to look for ways to innovate and differentiate.

·         Adaptability: Many employees may need to adapt and shape their role based on how they can best contribute. Does not avoid difficult challenges that are the most attractive from a value creation perspective, but rather takes them on and develops and learns the right skills without being prompted.

·         Self-awareness: Find ways to complement the strengths and weaknesses of others and identify their own. Enables open and sincere communication for feedback and when friction or misunderstanding arises. It is all about the collective result and if feedback is given with this purpose, it can be used to improve in the future and not get in the way of healthy working relationships. Always doing what is right for the business and our clients.

·         Team orientation: Satisfaction from enabling the success of others and winning together. Really caring about creating value for current and future clients and helping colleagues can be motivating when “no one is looking.”

We aim to provide an environment where employees with the relevant skills can deliver more value than they can at most other companies as well as significant additional value in the long-term by focusing on innovation. This means that the employee would always think about ways to do what they are doing today more efficiently, with higher quality, and/or with greater value delivered to our clients through technology. This does not mean innovation is solely identified by “management” but originates from the individual that is closest to the work. Innovation is not limited to being tech related. Any employee finding a more efficient way to accomplish any task that benefits our business or clients could be considered innovation.

The culture at ClinIntell promotes free will, creativeness in an intense, fast-paced environment, a focus on client value with substantial monetary rewards for growing the pie. The performance bonuses and payouts at the liquidity event given based on value contributed are central to the company’s success.

Responsibilities

·         Create user-friendly content for a wide variety of deliverables, including (but not limited to), user guides, online tutorials, social media content, blogs, technical white paper, and presentations.

·         Acquire expertise in ClinIntell concepts and transfer that expertise to written and graphical deliverables to support the customer journey and customer requests.

·         Build relationships with stakeholders across ClinIntell to develop and deliver impactful pieces of content.

·         Own the end-to-end writing process (manage content review, production, and publication processes). Developing the brand voice and adhering to corporate style guidelines is necessary.

·         Own and manage the blog. The aim of the ClinIntell blog is to be a go-to resource for insight and thought leadership on Severity Reporting. You will own the overall blog strategy and coordinate with the relevant stakeholders to regularly update and promote blog content.

·         Serve as a core writer to support other marketing content needs including social media posts, white papers, or other content as needed.

·         Work effectively in a constantly changing environment, prioritize multiple tasks, work under minimal/remote supervision and provide frequent status updates while juggling multiple projects.

Qualifications and Experience

·         5+ years of experience in technical writing, product marketing, content marketing, or professional writing/editing. Experience in public relations, marketing, design, or related area is also a plus.

·         Writing experience within a software environment is preferred.

·         Willingness to learn new technologies like the ClinIntell web application, Zendesk and LearnUpon.

·         Ability to adapt to a rapidly changing environment, to meet deadlines, and to effectively collaborate with peers within the organization.

·         Organizational and project management skills. Able to prioritize, complete multiple tasks, and follow through to achieve strategic goals.

·         Pays close attention to detail, deadlines, and quality, adhering to the style guide.

·         Highly communicative and able to build relationships with cross-functional stakeholders.

·         Experience designing and delivering video-based, self-paced training is a plus.