ClinIntell is a Tampa-based severity-reporting data analytics company with a rapidly expanding customer base of acute-care hospital clients across the United States.
We are the only clinical documentation improvement (CDI) software analytics firm in the industry that has the “expected” value for severity reporting. The “expected” value comes from our proprietary algorithms that have been in development for close to a decade.
ClinIntell is hiring for an immediate Account Executive position within the company to support its growth and the product’s success in the marketplace.
**This position requires a face-to-face interview at our offices in Tampa, FL. Candidates must be available to interview and work/relocate to Tampa, FL. This is not a remote position.
The key to delivering more value to our clients is through innovation driven by as many employees as possible. The large established companies in the CDI industry have a poor track record of innovation and client success management, and success going forward will require hiring exceptional individuals with the potential to succeed in an entrepreneurial, demanding, and rewarding environment.
At the highest level, ClinIntell is:
We are the only clinical documentation improvement (CDI) software analytics firm in the industry that has the “expected” value for severity reporting. The “expected” value comes from our proprietary algorithms that have been in development for close to a decade.
ClinIntell is hiring for an immediate Account Executive position within the company to support its growth and the product’s success in the marketplace.
**This position requires a face-to-face interview at our offices in Tampa, FL. Candidates must be available to interview and work/relocate to Tampa, FL. This is not a remote position.
The key to delivering more value to our clients is through innovation driven by as many employees as possible. The large established companies in the CDI industry have a poor track record of innovation and client success management, and success going forward will require hiring exceptional individuals with the potential to succeed in an entrepreneurial, demanding, and rewarding environment.
At the highest level, ClinIntell is:
- Hiring individuals who possess certain traits outlined below and an ownership mentality that will enable them to impact the value of the business at the time of acquisition.
- Building an environment with the right incentives and resources to enable them to contribute accordingly (e.g., performance-based cash bonuses and payouts at the liquidity event).
We aim to provide an environment where employees with the relevant skills can deliver more value than they can at most other companies as well as significant additional value in the long-term by focusing on innovation. This means that the employees would always think about ways to do what they are doing today more efficiently, with higher quality, and/or greater value delivered to our clients through technology. This does not mean innovation is solely identified by “management” but originates from the individual that is closest to the work.
The Account Executive will manage client relationships from the start of engagement and throughout their journey with ClinIntell. Their main focus will be to help clients improve sustainable inpatient severity capture through better physician documentation.
In this role, the Account Executive will learn ClinIntell's metrics, understand the reasoning behind its approach, and guide clients in leveraging clinically expected values. They will be responsible for supporting clients at every stage of their lifecycle, from initial sales discussions to post-sale implementation and ongoing engagement. Additionally, they will collaborate closely with the sales team to ensure a smooth transition from sales to implementation and long-term success with ClinIntell’s application.
The Account Executive will play a key role in managing client relationships throughout the engagement, using strong project management skills. They will lead meetings with hospital and health system executives, physicians, finance teams, clinical documentation specialists, and quality professionals to discuss the importance of severity capture.
They will also work closely with clients and ClinIntell developers to assess risks, address IT concerns, and coordinate solutions. They will also gather client feedback to help improve the application, collaborating with the development team on updates and enhancements. Additionally, they will contribute internally by prioritizing tasks, testing features, and providing input on application improvements.
Last, the Account Executive will support the Marketing and Sales teams by maintaining client communication, gathering feedback, and assisting with client renewals.
Responsibilities:
The Account Executive will manage client relationships from the start of engagement and throughout their journey with ClinIntell. Their main focus will be to help clients improve sustainable inpatient severity capture through better physician documentation.
In this role, the Account Executive will learn ClinIntell's metrics, understand the reasoning behind its approach, and guide clients in leveraging clinically expected values. They will be responsible for supporting clients at every stage of their lifecycle, from initial sales discussions to post-sale implementation and ongoing engagement. Additionally, they will collaborate closely with the sales team to ensure a smooth transition from sales to implementation and long-term success with ClinIntell’s application.
The Account Executive will play a key role in managing client relationships throughout the engagement, using strong project management skills. They will lead meetings with hospital and health system executives, physicians, finance teams, clinical documentation specialists, and quality professionals to discuss the importance of severity capture.
They will also work closely with clients and ClinIntell developers to assess risks, address IT concerns, and coordinate solutions. They will also gather client feedback to help improve the application, collaborating with the development team on updates and enhancements. Additionally, they will contribute internally by prioritizing tasks, testing features, and providing input on application improvements.
Last, the Account Executive will support the Marketing and Sales teams by maintaining client communication, gathering feedback, and assisting with client renewals.
Responsibilities:
- Assist the sales team with potential client calls and meetings
- Define and build implementation plans with clients
- Manage and maintain ongoing contact with clients by implementing ClinIntell’s playbook
- Lead client calls with stakeholders at all levels, from C-Suite to providers
- Manage client questions/concerns
- Manage client training, financial outcomes, application specific maintenance
- Assist the development team with providing necessary information for application updates
- Assist marketing with content
- Assist sales with contract renewals
- Provide necessary “ad hoc” reports specific to client requests
Required Skills and Qualifications
- Ability to balance client and individual responsibilities; ability to influence and get things done through others not directly reporting to you
- Excellent communication/presentation skills and ability to build relationships
- Undergraduate degree
- Proficiency in Microsoft Office
Preferred Skills and Qualifications
- Experience with healthcare client services
- Experience in healthcare with a focus on physician documentation
- Professional certification such as PMP
Job Type: Full-time in Office
Location: Tampa