The Business Office Manager oversees and support to the facility through revenue cycle management. This role ensures accurate billing and collections, compliance with regulatory requirements and effective management of business office staff and their functions. These functions are to include (but not limited to): Patient Registration, Insurance Verification, Cash Management, Accounts Payable, Billing, Collections, Medical Records, Credentialing, month end reporting and other duties as assigned.

Key Responsibilities:

  • Coordinate the Business Office team and functions to ensure our operations run smoothly and efficiently

  • Responsible for direct supervision of non-medical personnel, including orientation, ongoing coaching and annual evaluations

  • As a working manager, is the backup to all business office teammates

  • Ensures that administrative and accounting procedures are carried out timely and accurately and monitors reports

  • Acts as liaison with billing company, building maintenance and housekeeping companies which includes contract evaluation and negotiations

  • Works closely with the facility Administrator, clinical leadership, surgeons, vendors and patients to support daily operations and strong financial performance.

  • Responsible for collaborating with managed care team to accurately interpret and implement the terms of contracts with all third-party payers.

  • Assist facility Administrator with budgeting.

  • Oversees daily and monthly reconciliation of  petty cash  and accounts receivable

  • Responsible for completing month-end close and tracking facility KPI’s.

  • Final approver for patient collection accounts

  • Acts as a liason with insurance company for all escalations

  • Final payroll approver

  • Implement and update internal policies and procedures while ensuring patient confidentiality (HIPAA, Patient Rights and Confidentiality etc).

  • Point of contact for all business office regulatory compliance and patient financial grievances. Ensure timely improvements are corrected and implemented.

  • Participate in accreditation surveys.

  • Demonstrates competency in performing job task and in operating equipment on an annual basis

  • Responsible for AP process in collaboration with the facility Materials Manager

  • Performs other duties as needed


 Qualifications

  • Associate degree required (Bachelors preferred), or High School Diploma/GED with equivalent work experience

  • 5 years of experience in a medically- related environment required- surgery center experience a plus

  • Supervisor of non-medical teammates required

  • Medical terminology knowledge required

  • Experience with patient admissions, scheduling, medical office operations desired

  • An understanding of how insurance processes work including the verification process required

  • Computer experience, Excel, Word, Medical Billing Software and Applications.

  • Experience with SharePoint and Survey monkey preferred but not required

  • Good communication skills and phone etiquette.