About Us
Tailored Technology Services Inc. is a rapidly growing Managed Service Provider (MSP) delivering comprehensive IT solutions to small and medium-sized businesses across a variety of industries, including construction, engineering, legal, and financial sectors. We pride ourselves on providing exceptional customer service, proactive IT management, and cutting-edge solutions to help our clients succeed.
Position Overview
We are seeking a skilled and motivated IT Support Technician to join our dynamic team. In this role, you will provide support for the IT infrastructure of multiple clients. You will work with a variety of technologies, troubleshoot technical issues, and assist in maintaining environments to ensure optimal system performance. You will play a key role in ensuring the reliability and security of our clients' IT systems.
Key Responsibilities
Technical Support & Troubleshooting:
- Provide IT support for hardware, software, and networking issues.
- Diagnose and resolve technical problems in a timely and efficient manner.
- Assist senior technicians with escalated issues as necessary.
Incident & Problem Management:
- Resolve support tickets within defined SLAs.
- Identify recurring issues and help implement solutions to improve service reliability.
- Document troubleshooting steps and solutions for future reference.
Customer Support & Satisfaction:
- Provide professional, high-quality support through phone, email, and remote sessions.
- Maintain a customer-focused approach in all interactions.
- Educate end-users on IT best practices and preventative measures.
System Administration & Maintenance:
- Assist in maintaining and supporting servers, networks, and cloud environments.
- Perform system updates, patch management, and security configurations.
- Monitor IT infrastructure and assist with proactive measures to prevent issues.
Onboarding & Offboarding:
- Set up new employees with accounts, permissions, and hardware.
- Securely deactivate accounts and recover IT assets for departing employees.
Documentation & Process Improvement:
- Keep documentation updated for IT processes, configurations, and troubleshooting steps.
- Suggest and assist in the implementation of improvements to streamline workflows.
Cybersecurity & Compliance:
- Follow IT security policies and best practices to protect company systems.
- Assist with ensuring compliance with security regulations and standards.
Asset & Inventory Management:
- Track and manage IT assets efficiently.
- Assist with purchasing, deployment, and lifecycle management of hardware and software.
Qualifications
- Proven experience as an IT Support Technician or in a similar role, ideally within an MSP environment.
- Familiarity with firewalls, VPNs, and networking protocols (TCP/IP, DNS, VLANs).
- Basic understanding of cybersecurity principles and best practices (multi-factor authentication, patch management, endpoint protection).
- Experience with backup and disaster recovery solutions is a plus.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Fundamentals) are a plus.
- Experience with troubleshooting technology issues, including printers, software, and peripherals.
- Familiarity with Microsoft 365 and network share access.
- Ability to document and log issues effectively.
- Willingness to perform on-site support when necessary.
Benefits
- Competitive salary based on experience
- Safe Harbor 401k Match up to 4%
- Comprehensive health, dental, and vision insurance
- Paid open discretionary time off
- Paid mileage for onsite requirements
- Mobile phone stipend
- Paid holidays
- Opportunities for professional development and certification
- Collaborative, team-oriented environment with opportunities to work on cutting-edge technologies