We are currently seeking a hands-on Production Support Software Engineer to join Nexant’s Production Support team at our office in San Francisco, CA. The Production Support Software Engineer is responsible for building, managing and supporting production infrastructure. The ideal candidate for this role will have a deep understanding of cloud and colocation datacenter technologies, strong analytical and troubleshooting skills, excellent development and automation skills, and great communication skills.

• Work as part of a global team of IT Operations, Production Support and DevOps in a highly agile (often changing and conflicting priorities) environment, with focus on efficient daily operation while progressing on strategic initiatives

• Deploy software releases into staging and production environments and perform production tests

• Work with DevOps teams to develop processes for CI/CD pipeline and automation infrastructure

• Implement best practices for monitoring, troubleshooting, incident and SLA tracking

• Assist in firefighting production issues and participate in on-call rotations

• Provide post-mortem data and root cause analysis for production incidents

• Work closely with Development teams to influence code or architecture changes based on discovers from production

• Create/maintain technical and functional documentation

• Other duties as assigned.

• B.S. or M.S in Computer Science or equivalent experience

• 3+ years of experience in full life cycle development of J2EE applications

• 3+ years of Linux/Unix/Windows System Administration experience (including DNS, SMTP, TCP/IP, LDAP, firewalls, load balancing, routing/switching, monitoring and web applications)

• Hands on programming (Perl/Python/Ruby/Shell/Java) and automation skills

• Strong knowledge and experience with cloud/virtualization technologies (including VMware, AWS, and OpenStack)

• Strong knowledge and experience with containerization technologies (including Docker, Kubernetes, Packer, Swarm)

• Experience with packaging, configuration management and CI/CD tools

• Proficient with Git, SVN, and Jenkins

• Experience with Agile methodologies and tooling (including Jira, Kanban, Scrum)Practical experience with MySQL, Jetty, Tomcat, Apache, Analytics and Reporting solutions is a plus

Nexant offers competitive salaries based on candidate's qualifications. Nexant also offers three weeks paid vacation per year, eleven paid holidays per year, a 401(k) plan with employee matching funds and an overall comprehensive benefits package.

Nexant is a globally recognized software, consulting and services leader that provides innovative solutions to utilities, energy enterprises, chemical companies and government entities worldwide. Founded in 2000 and headquartered in San Francisco, Nexant and its 500+ employees work from 32 global offices providing deep technical expertise and regional knowledge to improve customer engagement, boost operational efficiency, reduce costs and achieve superior business results.

Nexant supports clients through four distinct business units:

• Nexant Energy Software has developed and commercialized a number of industry-leading software platforms and applications, including Nexant iEnergy®, Nexant Grid360™, and Nexant iHedge®

• Nexant Utility Services works with clients to drive customer energy savings, ensure cost-effective program design, implementation and management, and promote customer engagement

• Nexant Energy & Chemicals Advisory provides strategic planning, project development, competitor analysis, market and price forecasting, and NexantThinking™, a subscription program and online product portal .

• Nexant Government Services assists developing countries with energy sector policies, infrastructure, financing, and access to affordable electricity.

Nexant, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.