About the Job
We are currently seeking a Survey/Outbound Supervisor to join our team. The ideal candidate can come from survey, sale s, or outbound enrollment backgrounds to ensure the team hits metrics in a KPI heavy environment.
Duties and Responsibilities
- Ensure production hours, calls, and completes are achieved each day
- Provide daily leadership and coaching on representative performance
- Engage in team building activities to help representatives understand, embrace, and achieve key performance indicators
- Monitor and coach on production effectiveness
- Oversee quality metrics for supported programs
- Performance manage, and discipline staff, as needed
- Assisting with mixed mode survey techniques (bulk email send, bulk mailing, etc.)
- Ensure incentives for survey campaigns are paid appropriately
Qualifications
- Bachelor’s degree or equivalent preferred
- 2 or more years survey/outbound calling experience
- 2 or more years coaching/supervisory experience
- Mixed mode survey experience a plus
- Excellent communication (written & verbal) and interpersonal skills with all level of customers, clients, and company employees
- Work “in the trenches”
- Customer service skills
- Flexible Schedule
- Must be willing to submit and pass a background check
Salary and Benefits (U.S.)
Nexant offers competitive salaries based on candidate's qualifications. Nexant also offers three weeks paid vacation per year, eleven paid holidays per year, a 401(k) plan with employee matching funds and an overall comprehensive benefits package.
Nexant, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
About Nexant
Nexant is a globally recognized software, consulting and services leader that provides innovative solutions to utilities, energy enterprises, chemical companies and government entities worldwide. Founded in 2000 and headquartered in San Francisco, Nexant and its 500+ employees work from 32 global offices providing deep technical expertise and regional knowledge to improve customer engagement, boost operational efficiency, reduce costs and achieve superior business results.
Nexant supports clients through three distinct business units:
- Nexant Energy Software has developed and commercialized a number of industry-leading software platforms and applications, including Nexant iEnergy®, Nexant Grid360™, and Nexant iHedge®
- Nexant Utility Services works with clients to drive customer energy savings, ensure cost-effective program design, implementation and management, and promote customer engagement
- Nexant Energy & Chemicals Advisory provides strategic planning, project development, competitor analysis, market and price forecasting, and NexantThinking™, a subscription program and online product portal.
Every day, Nexant employees partner with customers to re-imagine the world we live in and create a more sustainable energy tomorrow.