DESCRIPTION
Nexant is seeking Data Entry/Customer Service Specialists to provide processing and customer support for multiple clients throughout the nation. We are looking for individuals who are bilingual in either Spanish or Mandarin/Cantonese.
Duties and Responsibilities:
• Provide basic troubleshooting and recommend solutions
• Data Entry - enter data into various database applications
• Receive data and sourcing documents, compile, sort, interpret and verify data to be entered
• Maintain electronic and hard-copy filing system of applications, rebates and other supporting documents.
• Communicate effectively as part of team approach with other departments in servicing customers.
• Provide customer service activities such as responding to emails and phone calls.
• Provide exceptional customer service and call handling in a customer centric environment.
• Safeguard confidential customer information
• May provide peer training to co-workers job shadowing support as assigned in area of responsibility
• Willing to support any program within the department as assigned.
Qualifications:
• Minimum of a high school diploma or equivalency
• Minimum 6-12 months of related work experience in a call center environment

• English and Spanish or Mandarin/Cantonese speaking a must
• Proficiency in 10-key data entry from computer keyboard.
• Experience with various Microsoft programs, including Word, Excel, Access
• Strong attention to detail
• Strong organizational and prioritization skills and abilii8ty to multi-task
• Excellent written and verbal communication skills
• A positive and customer - friendly outlook
• Able to follow directions as they are given
• Experience in a data entry processing and customer centric call center environment preferred.
• Must be able to an 8 hour shift as assigned within the hours of 8 am to 8 pm
• Experience working in energy efficiency or utility fields a plus.

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