The Salt Lake City, UT office is seeking a Business Process Coordinator:

Duties and Responsibilities

• Responsible for daily administration of Business Process activities for 1-4 programs
• Working with the Operations Manager to ensure required production hours are achieved each day
• Oversee quality metrics for supported including At-Risk Assessment and Quality Control scoring
• Monitor and coach on production effectiveness (per hour)
• Participate in production and customer service activities for supported programs. This includes 50% time spent in production and/or customer service environment (processing applications, taking telephone calls)
• Create and review batch documents for selected programs
• Ensure all applications in batch have received proper quality control
• Ensuring high incentive applications have received proper quality control
• Verification that alternate payees are appropriate and include required documentation
• Identification and verification of duplicates in a batch (and removal if duplicates are found
• Verification that incentive amounts/ratios are accurate for all measures included in each batch
• Creation of batch documents, including equipment summary, invoice, batch email
• Provide program specific training for supported programs, including review of policy/procedure training with each representative
• Provide changes to scripting/processing identified by Operations Manager and/or Delivery Manager
• Provide daily leadership and coaching on representative performance
• Engage in team building activities to help representatives understand, embrace and achieve key performance indicators.
• Provide continuous improvement suggestions to Operations Manager.

Qualifications

• A high school diploma or equivalency required
• 6 months of work experience, preferably in customer service management
• Coaching and/or training
• Leadership experience
• Excellent communication (written & verbal) and interpersonal skills with all level of customers and company employees
• Work “in the trenches”
• Team Building
• Attention to detail
• Multi-tasking
• Organization
• Must be willing to submit and pass a background check and drug test
• Bachelor’s degree or equivalent preferred
• Bilingual Spanish Speaking preferred

Salary and Benefits (U.S.)

Nexant offers competitive salaries based on candidate's qualifications. Nexant also offers three weeks paid vacation per year, eleven paid holidays per year, a 401(k) plan with employee matching funds and an overall comprehensive benefits package.

Nexant, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.