System Administrator (Analyst I) - About the Job:

If you agree that climate change is one of the biggest issues facing the world today and want to be able to do something contribute to climate change mitigation, then working for Nexant’s Business Processing team is for you.

The Nexant Business Processing Technology team’s goal is to increase the efficiency, speed, and quality of application processing while providing an exceptional customer experience. We work to configure and maintain instances of Nexant’s iEnergy/DSM Central, which is used by our Data Specialists to process applications and provides a front end for consumers to apply for rebates. Additionally, we support the ancillary systems that are used by the Business Processing group. We process demand side energy efficiency applications helping consumers and businesses reduce their carbon footprint. Leave work every day knowing that you, personally, have made an impact on the world.

Nexant is looking for a System Administrator (Analyst I) to maintain, upgrade and manage our software, hardware and networks.  Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users.  This position will support under the Utility Services and Rebate Processing group in our Murray, UT office.

Duties and Responsibilities:

•                    Build, configure, troubleshoot, diagnose and correct software and hardware enhancements, application deployments and infrastructure upgrades in accordance with DevOps and ITIL practices.

•                    Perform all patching, scanning, and imaging in accordance with standard Change Management and Government processes.

•                    Add, remove, or update user account information in various systems.

•                    Perform project lead responsibilities for all new technologies which may require interfacing with customers, VIPs, Business Process users, and participate in weekly status meetings.

•                    Provide hands-on system administration support, system maintenance and operations support, field questions pertaining to user inquiries/present solutions, and ensure timely resolution of all Service Requests.

•                    Create and maintain continuity documentation, and manage Licensing for software systems.

•                    Recommend software and hardware enhancements, and verify proper system operation through observation to detect errors.

•                    Ensure Business Processing System uptime during business hours and when Business Processing Systems go down, investigate and resolve within defined SLAs.

•                    RCA all incidents to ensure that the root of the issue is resolved and not just resolution of the symptoms.

•                    Build Projects and Service Desks as requested/required in Jira.

•                    Configure software and maintain staging and production instances in parity.

•                    Raise information, bug and feature requests to the development team or senior support specialists.

•                    Maintain hardware, follow up on warranty or servicing as needed, and work with Office Manager for ordering and use of the current stock of hardware.

•                    Work with 3rd party groups to ensure support and resolution of Business Processing Systems

•                    Process Onboarding/Offboarding and update asset databases

•                    Process flat files

•                    Work with knowledge management to document support of all systems.

•                    All duties and responsibilities of a Technical Support Specialist

•                    Other duties as assigned.

Qualifications:

•                    6 years of work experience, Bachelor's or technical degree plus 2 years of work experience, or a combination of education and work experience in IT, data analytics, database administration, or system administration.

•                    Strong understanding of Excel formulas and logic.

•                    Experience with problem management, incident resolution, and providing root cause analysis.

•                    General understanding of troubleshooting, software, hardware, networks, etc.

•                    Demonstrated proficiency in MS Office or G Suite.

•                    Fluent in both written and verbal English. As well as excellent communication skills with clients, contractors, and all levels of internal employees.

•                    Experience in the following desired but not required:

o   Laserfiche or other document retention and workflow software;

o   Qualtrics or other survey software;

o   Five9 or other VoIP/VPBX software;

o   DSM/application processing systems;

o   Jasper, Tableau, or other reporting software;

o   Net+, Security+, CCENT, or other certification.

Salary and Benefits (U.S.)

Nexant offers competitive salaries based on candidate's qualifications. Nexant also offers three weeks paid vacation per year, eleven paid holidays per year, a 401(k) plan with employee matching funds and an overall comprehensive benefits package.

About Nexant

Nexant is a globally recognized software, consulting and services leader that provides innovative solutions to utilities, energy enterprises, chemical companies and government entities worldwide. Founded in 2000 and headquartered in San Francisco, Nexant and its 500+ employees work from 32 global offices providing deep technical expertise and regional knowledge to improve customer engagement, boost operational efficiency, reduce costs and achieve superior business results.

Nexant supports clients through four distinct business units: 

•  Nexant Energy Software has developed and commercialized a number of industry-leading software platforms and applications, including Nexant iEnergy®, Nexant Grid360™, and Nexant iHedge®

• Nexant Utility Services works with clients to drive customer energy savings, ensure cost-effective program design, implementation and management, and promote customer engagement

• Nexant Energy & Chemicals Advisory provides strategic planning, project development, competitor analysis, market and price forecasting, and NexantThinking™, a subscription program and online product portal.
• Nexant Government Services assists developing countries with energy sector policies, infrastructure, financing, and access to affordable electricity.

Nexant, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.