About the Job:
If you agree that climate change is one of the biggest issues facing the world today and want to be able to do something contribute to climate change mitigation, then working for Nexant’s Business Processing team is for you.
The Nexant Business Processing Technology team’s goal is to increase the efficiency, speed, and quality of application processing while providing an exceptional customer experience. We work to configure and maintain instances of Nexant’s iEnergy/DSM Central, which is used by our Data Specialists to process applications and provides a front end for consumers to apply for rebates. Additionally, we support the ancillary systems that are used by the Business Processing group. We process demand side energy efficiency applications helping consumers and businesses reduce their carbon footprint. Leave work every day knowing that you, personally, have made an impact on the world.
We are seeking a Knowledge Analyst to help us craft a knowledge culture. We want to capturing knowledge to help standardize processes, reduce onboarding time, and avoid duplicating efforts in work. You will be working for the DevOps department in Utility Services and Rebate Processing group in our Murray, UT office.
Duties and Responsibilities:
• Interview and understand user needs, problems, and concerns and create strategies to build content.
• Communicate change management strategies and enforce policy adherence.
• Oversee content strategy, content schedules and business requirements gathering.
• Internally advocate for and market knowledge tools and obtain buy-in and increased usage.
• Interview and understand user needs, problems, and concerns and create strategies to build content.
• Communicate change management strategies and enforce policy adherence.
• Oversee content strategy, content schedules and business requirements gathering.
• Internally advocate for and market knowledge tools and obtain buy-in and increased usage.
• Interview and understand user needs, problems, and concerns and create strategies to build content.
• Communicate change management strategies and enforce policy adherence.
• Oversee content strategy, content schedules and business requirements gathering.
• Internally advocate for and market knowledge tools and obtain buy-in and increased usage.
• Other duties as assigned.
Qualifications:
• 6 years of work experience, Bachelor's degree plus 4 years of work experience, or a combination of education and work experience technical writing, knowledge management, knowledge base engineering, or similar field.
• Must have an in-depth understanding and experience rolling out a knowledge management methodology; KCS certification is a plus.
• Proficiency in MS Office, MS Visio, G Suite, Adobe InDesign, or Adobe Acrobat. Examples will be required.
• Ability to write technical documents. Examples will be required.
• Fluent in both written and verbal English, as well as excellent communication skills with clients, contractors, and all levels of internal employees.
Salary and Benefits (U.S.)
Nexant offers competitive salaries based on candidate's qualifications. Nexant also offers three weeks paid vacation per year, eleven paid holidays per year, a 401(k) plan with employee matching funds and an overall comprehensive benefits package.
About Nexant
Nexant is a globally recognized software, consulting and services leader that provides innovative solutions to utilities, energy enterprises, chemical companies and government entities worldwide. Founded in 2000 and headquartered in San Francisco, Nexant and its 500+ employees work from 32 global offices providing deep technical expertise and regional knowledge to improve customer engagement, boost operational efficiency, reduce costs and achieve superior business results.
Nexant supports clients through four distinct business units:
• Nexant Energy Software has developed and commercialized a number of industry-leading software platforms and applications, including Nexant iEnergy®, Nexant Grid360™, and Nexant iHedge®
• Nexant Utility Services works with clients to drive customer energy savings, ensure cost-effective program design, implementation and management, and promote customer engagement
• Nexant Energy & Chemicals Advisory provides strategic planning, project development, competitor analysis, market and price forecasting, and NexantThinking™, a subscription program and online product portal .
• Nexant Government Services assists developing countries with energy sector policies, infrastructure, financing, and access to affordable electricity.
Every day, Nexant employees partner with customers to reimagine the world we live in and create a more sustainable energy tomorrow.
Nexant, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.