About the Job

We are currently seeking a detail-oriented Application Support Agent (Senior Specialist) to perform a variety of data entry, system controls, quality control and processing activities for a new Project Bulk Upload (PBU).  The ideal candidate should have experience with Excel, data entry, call centers and be sharp minded with incredible attention to detail. The position is located  in our Salt Lake City, UT office. 

Duties and Responsibilities:

·       Identify and learn appropriate software applications used to support the PBU process

·       Run and monitor software performance tests on new and existing programs for the purpose of correcting errors, isolating areas for improvement, and general debugging

·       Assist with innovating the PBU method of processing applications, which will drastically cut down on processing hours

·       Managing the reporting and tracking of applications from several clients.

·       Assist with new client implementation

·       Communicate application problems and issues to management and development team

·       Evaluates the application process for possible enhancement. Determines what report consolidation or elimination might be possible

·       Constantly improve and resolve issues related to application process

·       Backup for customer service, must be willing to take phone calls as needed

·       Accept additional duties as assigned.

 

 

Qualifications:

·       High School Diploma or equivalent required

o   Some College preferred (Accounting, Business Administration, Computer Science or similar)

·       Detail-Oriented, sharp memory and accuracy skills

·       Data entry/processing experience

·       Call Center experience is helpful

·       Demonstrated proficiency in Microsoft 2010 Office programs, specifically Microsoft Excel, Word

·       Superior organizational, prioritization, and attention-to-detail skills are required

·       Excellent verbal and written communications skills with clients and all levels of internal employees

·       Self-motivation and exceptional follow-through skills are a must

·       Ability to work through difficult tasks in a professional manner

·       Must be able to pass a criminal and financial background screening.

 

 

Salary and Benefits (U.S.)

Nexant offers competitive salaries based on candidate's qualifications. Nexant also offers three weeks paid vacation per year, eleven paid holidays per year, a 401(k) plan with employee matching funds and an overall comprehensive benefits package.

 

About Nexant

Nexant is a globally recognized software, consulting and services leader that provides innovative solutions to utilities, energy enterprises, chemical companies and government entities worldwide. Founded in 2000 and headquartered in San Francisco, Nexant and its 500+ employees work from 26 global offices providing deep technical expertise and regional knowledge to improve customer engagement, boost operational efficiency, reduce costs and achieve superior business results.

Nexant supports clients through four distinct business units:

• Nexant Energy Software has developed and commercialized a number of industry-leading software platforms and applications, including Nexant iEnergy®, Nexant Grid360™, and Nexant iHedge®

• Nexant Utility Services works with clients to drive customer energy savings, ensure cost-effective program design, implementation and management, and promote customer engagement
• Nexant Energy & Chemicals Advisory provides strategic planning, project development, competitor analysis, market and price forecasting, and NexantThinking™, a subscription program and online product portal .
• Nexant Government Services works with US government partners, international development agencies, and international financial institutions to assist developing countries with their energy sector policies, institutions, infrastructure development, financing and efficient operations.

 

Every day, Nexant employees partner with customers to reimagine the world we live in and create a more sustainable energy tomorrow.

 

Nexant, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.