Nurse Manager, Clinical Operations & Education (Specialty Pharmacy)

 

Basic Home Infusion (BHI) supports physicians in managing their TDD patients—and your entire practice.

 

Today’s targeted drug delivery (TDD) and infusion therapies demand seamless coordination between physicians, care teams, and patients. BHI brings all three together—empowering doctors to extend care beyond the clinic, enabling staff to streamline and centralize management, and ensuring patients receive TDD in the comfort of their homes from experienced nurses.

BHI connects physicians, provider staff, and patients to deliver better home infusion.

 

Position Summary
The Nurse Manager, Clinical Operations & Education serves as the clinical liaison for patients receiving immunoglobulin therapies and other specialty medications for patients with rare disease states. This role provides patient education, clinical support, therapy coordination, and ongoing disease-state management to promote treatment adherence, improve patient outcomes, and ensure a positive patient experience.

 

The Nurse Manager collaborates closely with pharmacists, providers, infusion nurses, reimbursement specialists, and patient care teams to facilitate therapy initiation and ongoing treatment success.  This is a hybrid position with a minimum of 3 days in office.

 

Essential Duties and Responsibilities

Patient Education & Training

• Provide comprehensive education regarding disease states, prescribed immunoglobulin therapies, treatment expectations, and potential side effects.
• Educate patients and caregivers on IVIG and SCIG administration processes.
• Conduct infusion preparation and administration training for self-administered SCIG patients and caregivers.
• Reinforce proper medication storage, handling, aseptic technique, and disposal procedures.
• Develop individualized education plans based on patient learning needs and health literacy.
• Assess patient understanding and readiness for therapy initiation.

 

Clinical Care Coordination

• Coordinate patient onboarding and clinical assessment activities.
• Review referrals and clinical information to support therapy initiation.
• Collaborate with prescribing providers to obtain necessary clinical documentation and treatment updates.
• Coordinate transitions between acute care, clinic-based infusion, ambulatory infusion, and home infusion settings.
• Participate in interdisciplinary care planning meetings.
• Support continuity of care throughout the patient's treatment journey.

 

 Therapy Monitoring & Patient Support

• Conduct routine patient outreach and follow-up assessments.
• Monitor treatment adherence and persistence.
• Evaluate patient-reported outcomes, symptom control, and therapy tolerance.
• Identify barriers to treatment and recommend interventions.
• Document adverse events, infusion-related reactions, and patient concerns.
• Escalate clinical issues to pharmacists and prescribing providers when appropriate.

 

Clinical Assessment

• Perform nursing assessments as permitted by state regulations and organizational policies.
• Review laboratory results and clinical indicators relevant to immunoglobulin therapy.
• Monitor for signs and symptoms of adverse effects and complications.
• Assess infusion-related reactions and support implementation of appropriate interventions.
• Identify patients who may require additional clinical support or education.

 

Provider & Stakeholder Collaboration

• Serve as a clinical resource for patients, providers, caregivers, and internal team members.
• Communicate patient progress, adherence concerns, and clinical updates to healthcare providers.
• Collaborate with infusion nurses and pharmacists to optimize therapy management.
• Support provider offices with therapy-specific education and clinical information.

 

Quality & Outcome Management

• Monitor patient adherence and therapy persistence measures.
• Support specialty pharmacy clinical programs and outcomes initiatives.
• Assist with patient satisfaction initiatives and quality improvement projects.
• Participate in accreditation and quality management activities.
• Contribute to clinical documentation and outcomes reporting.

 

Compliance & Documentation

• Maintain complete and accurate clinical documentation in pharmacy and electronic medical record systems.
• Ensure compliance with HIPAA, state nursing regulations, payer requirements, and accreditation standards.
• Adhere to accreditation standards and organizational policies.
• Participate in audits, quality reviews, and regulatory inspections as needed.

 

Required Qualifications

• Active Registered Nurse (RN) license in good standing.
• Associate Degree in Nursing required; Bachelor of Science in Nursing (BSN) preferred.
• Minimum 3 years of clinical nursing experience.
• Experience in infusion therapy, immunology, neurology, specialty pharmacy, home infusion, or specialty biologic therapies.
• Strong patient education and communication skills.
• Knowledge of chronic disease management and patient engagement principles.
• Proficiency with electronic health records, pharmacy systems, and Microsoft Office applications.

  

Preferred Qualifications

• BSN preferred.
• Certified Registered Nurse Infusion (CRNI) certification preferred.
• Experience with IVIG and SCIG therapies.
• Home infusion nursing experience.
• Specialty pharmacy or specialty infusion experience.
• Knowledge of immunology, neurology, rheumatology, or rare disease treatment pathways.
• Experience supporting accreditation standards and quality programs.
• Multi-state nursing licensure preferred.

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

• The employee may be frequently required to stand, sit, walk, see, hear; use hands and fingers regularly, handle, or feel objects, tools, or controls, reach with hands and arms, bend at the knees and waist - such as to access equipment.

• The employee may frequently lift and/or move, push and pull equipment, up to 5 pounds and may occasionally lift and/or move up to 20 pounds.

 

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

At Basic Home Infusion, we are deeply committed to promoting diversity, equity, and inclusion in our provision of intrathecal infusion pain management services. We recognize that these core values are essential for achieving optimal patient outcomes and creating a supportive and inclusive environment for our team members