Patient Care Coordinator

BHI helps you manage your TDD patients. And your practice.

Today’s targeted drug delivery and infusion needs require confident coordination among physicians, provider staff, and patients. BHI helps connect all three to allow doctors to extend care beyond the office, provider staff to centralize management for greater efficiency, and patients to receive TDD right in their own home with experienced nurses. BHI helps bring physicians, provider staff, and patients together for Better Home Infusion.

Basic Home Infusion is hiring for a Patient Care Coordinator to join our team in Wayne, NJ. This is a full-time opportunity that works Monday-Friday in office.

Essential Job Functions:

Tracking Admission Packets: scanning and saving to patients’ charts and maintaining Admission tracking XLS and Entering information into Monday.com
Maintaining Medication Profiles in Care Tend System: adding, changing & deleting medication in patients’ profiles. On average, we receive 20 emails daily with changes
Care Plan tracking: Faxing care plans to MDO for signature, maintaining Care Plan Spreadsheets, scanning and adding to patient charts in Care Tend) The daily average for this task is 25 to fax out.
Confirm RN Visits: Auditing the visits, making sure Telemetry matches with RN Notes and if there are discrepancies send back to RN to correct, entering future Refill and/or Interim visits as well as any necessary plotted dates. If any dates change in or out of the Pharmacy window, Pharmacy, Pharmacy Tech and Pharmacy Alert all need to be notified. After confirming each visit, Telemetries and RN Notes are faxed to the MDO and saved in Care Tend
Call Center patient maintenance: Changing any visit requests from RNs , Assigning different RN’s to patients and notifying Pharmacy of changes, Requesting Telemetries from MDO, Save PTM (Personal Therapy Manager) pictures to patient charts, entering patient alerts, allergies, address changes, MD changes, contacting MDO if new to obtain NPI#, DEA# & License#

In addition to the above daily tasks, at the end of each month review and investigate files to track down all missing visits from RN’s,review PN’s, seek any existing compounding records, confirm that visits were generated by RN Express and if not send missing visit emails to RNs.

Qualifications

High school degree or GED
Proficient in Microsoft Office (primarily Word and Excel)
Ability to multitask
Must be detail oriented
Strong oral and written communication skills
Strong phone skills
Bachelor’s Degree preferred
1 year medical office experience preferred
Ability to sit for extended periods of time

At Basic Home Infusion, we are deeply committed to promoting diversity, equity, and inclusion in our provision of intrathecal pain management services. We recognize that these core values are essential for achieving optimal patient outcomes and creating a supportive and inclusive environment for our team members.

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