Case Management Administrative Coordinator

Here’s the updated job description with a new Benefits section added:

Summary: Case Management Admin Coordinator

The Case Management Admin Coordinator is responsible for managing incoming calls from individuals seeking assistance with various issues, as well as supporting and coordinating various administrative tasks within the organization. This role is crucial in connecting callers with appropriate services and maintaining effective workflows to ensure daily procedures run smoothly. Additionally, the Coordinator will lead outreach efforts related to childcare, after-school programs, and school enrollment applications to ensure community awareness and engagement.

Responsibilities:

Case Management Component:

Answer Incoming Calls:

Respond to incoming calls and voicemail promptly and professionally.
Conduct intake by gathering relevant information from callers to understand their needs.

Assess and Evaluate:

Assess callers' situations and determine the appropriate level of assistance required.
Identify urgent cases and prioritize them accordingly.

Provide Information and Referrals:

Offer information about available services, programs, and resources.
Refer callers to relevant community organizations, agencies, or government services.
Maintain an up-to-date database of referral contacts.

Documentation:

Document relevant details from each call, including caller information, needs, and referrals made.
Maintain accurate records and follow up as needed.
Ensure all documentation complies with HIPAA regulations and organizational privacy policies.

Collaboration:

Collaborate with other case managers, social workers, and community partners.
Attend team meetings and training sessions.

Outreach and Community Engagement:

Lead outreach efforts to promote childcare services, after-school programs, and school enrollment application support.
Develop and distribute outreach materials in collaboration with relevant departments.
Represent the organization at community events, schools, and partner organizations to raise awareness and build relationships.

Administrative Tasks:

Manage and route phone calls promptly and direct them appropriately.
Maintain records, keeping digital records up to date and ensuring confidentiality and accuracy.
Prepare presentations, spreadsheets, and reports as required.

Qualifications and requirements:

Strong time management and communication skills.
Bachelor’s degree in social work, psychology, or related field (preferred).
Minimum of 2 year of relevant work experience.
Proficiency in MS Office Suite (especially Word and Excel) and databases.
Knowledge of community resources and social services.
Ability to handle sensitive and confidential information in compliance with HIPAA standards.
Resourceful and self-starter with minimal supervision.
Ability to work under pressure with quick turnaround.
Multilingual.

Work Environment: Hybrid: The Case Management Admin Coordinator will work in an office setting, handling incoming calls, maintaining accurate records, and performing administrative tasks. They will occasionally need to visit community organizations and events for networking and outreach purposes.

Benefits:

Fully paid health, dental, and life insurance.
401(k) plan with employer matching.
Minimum of 12 sick days annually.
15 vacation days annually.
Supportive and mission-driven work environment.