DESCRIPTION

Aircall is a web application built on top of the newest technologies for realtime communication (Websockets, WebRTC) providing desktop phone service to marketing & sales teams.

Our Story :

Started by eFounders, we launched officially in June 2015 and we have now 2000 customers all over the world, which use Aircall every day to run their business (Uber, Deliveroo, Heetch, Tripndrive...). In 2016, we got funded at $11M by US & European Angels and VCs, after a successful journey at 500 Startup's accelerator in San Francisco (summer 2015).

Our Product :

Aircall brings to its customers a new approach for managing their business calls :

  • Get phone numbers instantly among 40 countries
  • Redirect calls across your team
  • Make and receive calls on computer & mobile, tracking calls and monitoring activity
  • Integrate your phone system with your CRM & helpdesks (Zendesk, Pipedrive,Intercom, Salesforce, Slack…) .

We're competing with traditional players (Orange, Vodafone...) and a few (mostly US) start-ups (TalkDesk, Switch, etc), but we have a unique vision of simplicity and collaboration applied to phone calls.


Job Description :

We're looking for a Technical Support Engineer Hero to help our customers get a great experience with Aircall.

We are looking for a talented professional who is seeking a startup experience and is eager for professional development.

You'll be reporting to our Head of Customer Support and you'll be in charge of

  • Answer technical support requests via email, chat, and phone
  • Help guide customers through the setup process
  • Collaborate with our engineering team to solve more complex issues
  • Identify, document and follow up with engineers on product bugs and features
  • Update knowledge base and troubleshooting documentation for internal and customer use
  • Act as a liaison between engineering, customer success and sales on technical issues affecting our customers

REQUIREMENTS

  • Good English
  • Excellent written and verbal communication skills
  • Previous experience in a client-facing technical role for a product business
  • Strong problem-solving, decision-making, and critical-thinking skills
  • Ability to make sense of something complex and explain it in plain English
  • Professional, courteous and committed to provide amazing customer support
  • Open-minded, positive and keen to learn
  • Great attitude, team player
  • Keen to mentor and help train junior team members


BENEFITS

  • Cool, sunny offices in the heart of Paris with ping-pong table, music studio and free food/drinks.
  • Offices in the center of Paris and in the heart of the French start-up ecosystem
  • Join one of the coolest team in Paris and build the next-generation phone for businesses

So, if you get excited about a startup experience and you want to work in a friendly environment with a great team then please to contact us :)

This position has been filled. Would you like to see our other open positions?