Aircall is looking for a rockstar Junior Customer Success Manager to maximize the value our product can bring to our current customers. We are looking for a talented individual who is looking for a startup experience and is eager to get in the trenches with us and build something great!


RESPONSIBILITIES

  • Manage, grow and nurture a portfolio of VIP clients
  • Complete ownership of the Onboarding Process of VIP clients
  • Maximize the expansion of portfolio by implementing tools to identify expansion opportunities, we sell value NOT features (and solve problems that our clients don't even know theyhave!at a marginal cost of course ;) )
  • Prevent and minimize churn & contraction
  • Contribute to the direct development of our product with our tech team with feedback from clients

REQUIREMENTS

  • 0-1 years of customer facing experience in a startup or a dynamic environment
  • Excellent verbal and written communication skills. We LOVE talking to people
  • Passion for consistently providing fantastic customer experience, we are customer advocates and we love using our empathetic bone ;)
  • Comfortable managing several tasks and issues in a fast-paced environment; you have to know how to organize workflows and be process orientated
  • Committed, ambitious, team player to the max, wearer of all hats, humble beyond belief, magician
  • Sense of humor....you will be tested in your interviews

BENEFITS

  • Competitive package with quarterly compensation based on performance
  • Cool, sunny offices in the heart of NYC (Union Square)
  • Ping-pong tournaments and unlimited snacks and drinks :)
  • Fully covered MTA Monthly Unlimited MetroCard
  • Gym Stipend


Join one of the coolest teams in NYC and build the next-generation cloud phone system for businesses


This position has been filled. Would you like to see our other open positions?