Responsibilities:

· Custom application development

· Module configuration (ITSM, HR, SecOps, CMDB, and custom applications)

· Integration with third-party systems using REST/SOAP APIs and MID servers

· Support for testing and go-live activities

· Documentation and knowledge transfer

· Knowledge in JavaScript, HTML, XML, and API integrations with other systems

· Migrate ServiceNow configuration/customization between environments

· Apply best practices for ServiceNow instance management and performance tuning

· Provide end-user support and training on ServiceNow capabilities

· Stay current on ServiceNow platform capabilities and best practices

Qualifications:

· 3–5+ years’ experience developing on the ServiceNow platform

· Strong knowledge of ServiceNow data models, APIs, security architecture, and scripting capabilities

· ServiceNow certifications (CSA, CIS-ITSM, CAD, or similar) preferred

· ServiceNow AI experience preferred

Deliverables:

· Create a form to prepare quotations, if the state requires.

· Create state defined, SLA based templates.

· Create workflows that efficiently manages State-defined processes.

· Make the tool web accessible

· Create interface with the state system to capture information on providers through auto-population of key data based on matching data from the phone system where the caller was verified.

· Ensure the tool will assign and reassign tickets based on automated rules/specified criteria.

· Create dashboards and reports.

· Resolve/mitigate defects found from User Acceptance Testing.

· Customize fields based on state requirements.