Purpose of Position- Assists clients, families, and community partners in navigating the intake and determination process, and in accessing needed services and supports through the application process. Works closely with other A&I Avenues departments and outside agencies to process referrals from a variety of sources and provides resources as needed. Maintains regulatory compliance in multiple data systems and ensures phone calls and referrals are processed in accordance with prescribed timelines. Supports a team culture of high customer service and is adaptable with ongoing changes.

 

Essential Duties/Responsibilities

• Manages incoming non-IDD phone calls in accordance with prescribed timelines.
• Completes intake screenings and processes referrals for potential HCBS/CFC, SNF, and PACE applicants.
• Assists the Intake Supervisor as needed in assigning cases to Intake Case Managers in accordance with agency procedures.
• Regularly requests required documentation from providers via fax.
• Provides resources to clients, families, advocates, and community partners.
• Provides excellent customer services by connecting callers with the appropriate case managers/agency staff and escalating complaints to management.

• Effectively represents A&I Avenues in developing relationships and providing consultation to both staff and outside agencies.
• Assists with processing incoming referrals received via email and/or fax.

• Ensure that all required documentation is completed in accordance with applicable Federal, State, and A&I Avenues rules and regulations.
• Maintains current knowledge base to ensure duties are performed in compliance with all applicable rules and regulations.
• Make sure all tasks/processes are documented using established format and that the documentation is used, updated as needed and maintained current.

• This position requires regular use of a personal vehicle with liability insurance that meets A&I Avenue standards.
• This position requires regular use of a personal mobile device such as a smartphone or tablet.

 

Other Duties/Responsibilities

• If position occupant has M.S.W., may supervise or assist in supervision of social work interns.
• Other duties as assigned. 

 

 

Job Qualifications

Knowledge, Skill, and Ability:	Solid skills in working with people with disabilities. Independent judgment and discretion in monitoring, advising, and advocating for clients and their families. Person-centered, creative problem solving and strengths-based solution-finding. Ability to manage workload independently and prioritize tasks/goals in order to meet timelines. Ability to work effectively in a team setting. Effective and professional written and verbal communication skills with clients and groups at all professional levels. Strong planning, time management, and organizational skills. Ability to work efficiently with various technology including word processing software, e-mail, databases, and general internet skills. Possession of a valid driver’s license and ability to meet A&I Avenues driving requirements.
Training/Education:	High School diploma required Bachelor’s Degree highly preferred OR Five years’ experience working in long term services and supports which includes Intellectual or Developmental Disabilities OR Some combination of relevant education and experience appropriate to the requirements of the position.
Working Environment/Physical Activities	Effective with shifting roles, responsibilities, and expectations in a highly stressful and changing work environment.  In the field workdays required on a regular basis.  Living arrangements on the Colorado front range strongly preferred. Ability to work autonomously while remote.

 

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.  This is an hourly, non-exempt position and it is expected that all duties can be completed in a 40-hour work week.  Overtime may not be worked without prior authorization and justification of work demands outside of published agency workflow-related time to task norms.