Case Management Supervisor- Intake

Description

Purpose of Position- Provides direct supervision to Case Managers and Business Support. Supports the Ongoing Case Management Program Manager or the Intake Case Management Program Manager in managing department operations, service quality, fiscal responsibility, and maintaining regulatory compliance. Performs all Case Manager duties.

Essential Duties/Responsibilities

Directly supervises Case Managers and Business Support staff, including interviewing, hiring, training, and performance management.

Supervises and provides coaching to case management staff, including being available for questions and problem solving, providing constructive feedback, and facilitating team building with a focus on quality improvement strategies.

Determines caseload assignments and provides caseload oversight, including caseload consultation.

Provides back up case management in cases of staffing shortages due to leaves, departures, or unexpected increase in case management workload beyond the case manager's capacity.

Provides support to difficult client issues that cannot be resolved by the case management staff.

Supports the Case Management Program Manager/s in managing daily operations of the Case Management Department.

Provides ongoing monitoring and supervision through interaction and record review.

Conducts notice of action reviews, coordination and completion of QIS, and performs supervisory functions in state systems.

Ensure accurate and timely data entry and other related case documentation.

Remains knowledgeable on waiver requirements and trains staff as needed. Assists with Case Management meetings.

May review incident reports and complaints and resolve all complaints effectively.

May refer cases to HRC and/or to Investigative Lead, as needed. Ensures Critical Incident referral.

Interfaces with Program Approved Service Agencies (PASAs), county and state personnel, local advocacy agencies, adult protection, law enforcement, and other community agencies as necessary.

Provides on-call, emergency support on a rotation with other departmental leads and supervisors.

Supports the Case Management Program Manager/s in ensuring service quality.

Identifies significant issues affecting clients and families.

Advises the Case Management Program Manager/s on current and anticipated matters that may affect Case Management.

Ensures compliance in accordance with all Federal, State and local rules and regulations as well as all A&I Avenues policies and procedures.

Works with the Case Management Program Manager/s to develop and operate within the approved budget each fiscal year.

This position requires regular use of a personal vehicle with liability insurance that meets A&I Avenues standards.

This position requires regular use of a personal mobile device such as a smartphone or tablet.

Other Duties/Responsibilities

Advocates for the development of services/supports needed, but not available, for people with developmental disabilities and/or their families.

If a position occupant has M.S.W., may supervise or assist in supervision of social work interns placed at A&I Avenues.

Other duties as assigned.

Job Qualifications

Knowledge, Skill, and Ability:	Solid skills in working with people with disabilities. Solid knowledge of the long-term service and support system in Colorado. This includes knowledge of the federal and state rules and regulations governing Case Management. Independent judgment and discretion in monitoring, advising, and advocating for clients and their families. Person-centered, creative problem solving and strengths-based solution-finding. Ability to manage workload independently and prioritize tasks/goals to meet timelines. Ability to work effectively in a team setting. Effective and professional written and verbal communication skills with clients and groups at all professional levels. Strong planning, time management, and organizational skills. Ability to work efficiently with various technology including word processing software, e-mail, databases, and general internet skills. Strong supervisory skills. Ability to coach others & address conflicts directly with a focus on solutions. Effective and creative negotiator and problem solver. This includes an ability to provide crisis intervention as well as mediate disputes. Fluency in Spanish preferred. Possession of a valid driver’s license and ability to meet A&I Avenues driving requirements.
Education/Experience:	High School diploma required. Bachelor's degree in human services related field is highly preferred. OR Five years’ work/volunteer experience in long-term care and/or disabilities programs and services with at least one year of case management experience. OR Some combination of relevant education and experience appropriate to the requirements of the position.
Working Environment/Physical Activities	Requires the ability to travel throughout Boulder, Broomfield, and Gilpin. Effective with shifting roles, responsibilities, and expectations in a highly stressful and changing work environment. Ability to work autonomously while remote. Ability to respond to emergency situations as-needed.